🚀 go-pugleaf

In article <5kcliq$bg0$1@nnrp01.primenet.com>,
Bring Me The Head Of Sanford Wallace  <capella@primenet.com> wrote:
>Animal Rights Activists and the Elders of Zion forced Ted Krueger to say:

># Your attitude is is an example of why customer service is nearly 
># non-existent in our society.

>BS.  You seem to feel that A-S-S K-I-S-S-I-N-G spells "customer service".
>You are wrong.  There comes a point where certain individuals become too
>much of a problem and it is clear that NOTHING will satisfy them.  I do
>not see where anyone in 'customer service' should have to put up with
>abuse from these individuals.

Are you a binary interpreter?  Why do you demand that everything is either 
a 1 or a 0?

My opinion of customer service stops well short of kissing anything.  

IMO, if Primenet had handled the situation properly from the start, 
no one outside of primenet.general would have read a single post on 
this subject.  I further maintain that "handling the situation 
properly" in this case could have been as simple as an apology and 
a conciliatory e-mail.

># If you have the desire to take a little advice, here it is: "Treat the 
># customer with respect because it is good for business, not because the 
># customer deserves it."

>Kindly bugger off.  I do not take advice from jerks.

I invite observers to compare the decorum of my posts with that of yours 
and chose for themselves who is the "jerk."

>*yawn*  Defending oneself from an abusive jerk != having ego.  Or do you
>believe that abused women (to take the analogy one step further) should
>simply curl up into a little ball and let their assailants beat them to
>death?  From what you have said, you most certainly DO believe that!

There used to be a woman who posted regularly on one of the political 
newsgroups that I read.  Her common reply was:

"Innacurate.  Falaciaous regardless."

I despise her grammar, but in this case agree with her sentiment.

Comparing battered women to businessmen handling difficult customers is 
the longest of stretches.

># Poor business practices do not lead to profitable business.

>Defending oneself from abuse != poor business practices.  Except of course
>to an abusive customer (or in this case an abusive EX-customer).

Arguing with a customer in public concerning a situation that you had 
opportunity to avoid is foolish business practice.

And please provide me with an example of my alleged abuse of Primenet.

I have attempted to remain calm and emotionless in this discussion and 
believe that I have the agreement of at least some Primenet employees 
on this.

Ted

-- 
Ted Krueger ITS Systems Engineer AG Comunication Systems kruegert@agcs.com
"Now there's no more oak oppression, for they passed a noble law.  And
the trees are all kept equal by hatchet, axe, and saw."
        The Trees - Hemispheres - Rush - 1978