🚀 go-pugleaf

Animal Rights Activists and the Elders of Zion forced Ted Krueger to say:

# >Yes, Nathan has been over the top at times.  Yes, he's gotten a mite
# >childish at times.  But he's got the cojones to stand up for his people
# >when he feels they are being unfairly lambasted, and I *like* that.  It's
# >one of the reasons why I stay.

# Your attitude is is an example of why customer service is nearly 
# non-existent in our society.

BS.  You seem to feel that A-S-S K-I-S-S-I-N-G spells "customer service".
You are wrong.  There comes a point where certain individuals become too
much of a problem and it is clear that NOTHING will satisfy them.  I do
not see where anyone in 'customer service' should have to put up with
abuse from these individuals.

# >So just run along to an ISP that will kiss the ass of even the most wrong
# >and asshole-ish of customers and let us discriminatin' folk be.

# And your attitude appears to be "As long as the customer agrees with me, 
# they can keep doing business with me."

WRONG.

# If you have the desire to take a little advice, here it is: "Treat the 
# customer with respect because it is good for business, not because the 
# customer deserves it."

Kindly bugger off.  I do not take advice from jerks.

# Nathan and most primenet employees have not treated Charlie with an 
# ounce of respect.  It doesn't matter if Charlie deserves it, it is 
# good for business.

Wrong again!  Charlie was treated with respect right up to the time when
he became unreasonable (Sorry Charlie, I really do think you've gone WAY
over the top).  If he (or certain other individuals) get abusive with
Primenet staff and continue to be abusive with same, then Primenet staff
are well within their rights to fight back!  Apparently you do not feel
this way.

# Nathan could have called Charlie on the phone and apologized (whether 
# he was wrong or not) and made some arrangements to keep Charlie happy.  
# Charlie probably never would have posted anything on the net and 
# Nathan/Primenet would not have recieved an ounce of bad publicity.

See my above comment about people that will never be pleased no matter
what you do.

# One thing that business representatives need to understand is that they 
# need to have no ego when dealing with disgruntled customers.  Nathan 
# obviously has not learned this.

*yawn*  Defending oneself from an abusive jerk != having ego.  Or do you
believe that abused women (to take the analogy one step further) should
simply curl up into a little ball and let their assailants beat them to
death?  From what you have said, you most certainly DO believe that!

# Poor business practices do not lead to profitable business.

Defending oneself from abuse != poor business practices.  Except of course
to an abusive customer (or in this case an abusive EX-customer).

--Camille.

-- 
	"It's not every day you meet a Legend." -- Mike Stackpole
	        "Good, bad.....I'm the guy with the LART."
    Ministry of BattleTech URL: http://www.primenet.com/~capella/mob.html
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