🚀 go-pugleaf

In article <5k4f0t$f11$1@nnrp01.primenet.com>,
Bring Me The Head Of Sanford Wallace  <capella@primenet.com> wrote:

>Yes, Nathan has been over the top at times.  Yes, he's gotten a mite
>childish at times.  But he's got the cojones to stand up for his people
>when he feels they are being unfairly lambasted, and I *like* that.  It's
>one of the reasons why I stay.

Your attitude is is an example of why customer service is nearly 
non-existent in our society.

>So just run along to an ISP that will kiss the ass of even the most wrong
>and asshole-ish of customers and let us discriminatin' folk be.

And your attitude appears to be "As long as the customer agrees with me, 
they can keep doing business with me."

If you have the desire to take a little advice, here it is: "Treat the 
customer with respect because it is good for business, not because the 
customer deserves it."

Nathan and most primenet employees have not treated Charlie with an 
ounce of respect.  It doesn't matter if Charlie deserves it, it is 
good for business.

Nathan could have called Charlie on the phone and apologized (whether 
he was wrong or not) and made some arrangements to keep Charlie happy.  
Charlie probably never would have posted anything on the net and 
Nathan/Primenet would not have recieved an ounce of bad publicity.

One thing that business representatives need to understand is that they 
need to have no ego when dealing with disgruntled customers.  Nathan 
obviously has not learned this.

Poor business practices do not lead to profitable business.

Ted

-- 
Ted Krueger ITS Staff Engineer AG Comunication Systems kruegert@agcs.com
"Now there's no more oak oppression, for they passed a noble law.  And
the trees are all kept equal by hatchet, axe, and saw."
        The Trees - Hemispheres - Rush - 1978