🚀 go-pugleaf

On Tue, 4 Aug 1998 19:35:00 -0600, Eric Chung-yan Wong
<ecywong@acs.ucalgary.ca> wrote:

>
>
>	I went to Canada Safeway Center street store yesterday.  It didn't
>has any sign post for close early.  May be the sign was hidden somewhere
>we didn't see(Few white people didn't seen too).  I went in the store from
>the exit because still have some customers inside.  No staff stand on the
>exit let customer know it was close like Wallmart.  No sign for close too. 
>When I went into the store, a staff call David ran to me and scream out
>you can't go in the store from exit.  Go out rightaway.  He used all his
>left h and point outside and his face look very grumpy.  I am very kindly
>ask for the hour for close.  He still scream out.  I am very surprise for
>his action.  The other cashiers ladies laugh for the scence.  There was
>still has few customers inside.  I mansion to him be careful his attitude. 
>He still act likebefore.  I talked to the customer services today and they
>apologise on the phone and will let the store manager know what happen.
>When the manager phone back to me, he like still want to protect the
>little David.  He said David has a deep voice and I shouldn't go to the
>store after hour. (He don't have a deep voice instead of clear voice). 
>The problem of signs was they don't have enough sign to put on all
>enterance. He mension I shoudn't went into store after hour and cause them
>problem.  He didn't has any apologize and hand up the phone.  Is it
>Safeway staffs has the right to scream to customer even the customer very
>kindly ask for.  Is it ONLY TWO ENTERANCE can cause them have not enough
>sign to put on.  I am a Chinese and I feel I was race problem. I will
>never go back to Safeway again and post whan happen on newsgroup.
>
>
>	

You should also have known better.  August 3rd was Heritage Day
Holiday (Civic) in Alberta.  Of course the store would close early.
Therefore when the IN doors are locked that would mean the store is
closing.  

It was wrong of David to scream at you and needless of the manager to
call you back with more BS.  I am guessing David and the manager must
have some mental disorders.  What you should do is fill out a Customer
Comment Card (a real powerful complaint tool available at all
checkouts, depts and front desk) describing the time, store,  manager
you spoke with and staff member.  Make sure you mail it (postage is
prepaid) and not hand it in to Customer Service.  All Customer Comment
Cards are sent to Head Office in Calgary and read before they are sent
back to the store. Canada Safeway LTD is REAL serious about its
Superior Service program. 

Race problem?  Are you fresh off the boat?!?  FYI,  Calgary  is the
Capital of "Red Neck Alberta".  Ever hear the saying, "Not in a
Chinaman's chance!".  Believe me, I know.