Thread View: rec.photo
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Started by Michael Sierchio
Sat, 04 Sep 1999 00:00
OT: CameraWorld Customer Service [sic]
Author: Michael Sierchio
Date: Sat, 04 Sep 1999 00:00
Date: Sat, 04 Sep 1999 00:00
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-------- Original Message -------- Subject: Order Number T-9299-xxxxxxxxxx-1337 Date: Sat, 04 Sep 1999 09:00:21 -0700 From: Michael Sierchio <kudzu@dnai.com> To: service@cameraworld.com CC: bbb@bbb.org To: CameraWorld Customer Service [sic] RE: Order Number T-9299-xxxxxxxxxx-1337 Cancel this order immediately. I am extremely disappointed in you as an "Internet" business. It's clear you haven't a clue. I place this order on Thursday. At the end of the day on Friday I got a phone call that there was a problem with the order. I was unable to reach the phone and, when I retrieved my messages and immediately returned the call, no one was available to talk to me -- all had gone home for a 3-day weekend! Not only will my camera not arrive on Tuesday, I can't even talk to someone about it until then? Crap! You seem to think of the Web as another way to take orders -- a sales channel. But you miss the point -- it's an opportunity to service your customers! You provide no means to check order status, just a way for customers to give their CC #'s. You have not only lost this one order, you have lost a customer for life. It's clear that you're about *selling* and nothing else. I will advise all in every medium at my disposal to avoid doing business with you (if you call it business!). Michael Sierchio 1563 Solano Ave Ste 123 Berkeley CA 94707 kudzu@dnai.com P.S. I have employed as much restraint as possible given my ire. I realize that the person reading this message is not only not responsible for the way the business is structured, but is probably not empowered to help. Please pass this along to the highest levels in the company. Thank you. Cc: bbb@bbb.org, rec.photo, rec.photo.misc, ba.general
Re: CameraWorld Customer Service [sic]
Author: Richard Green
Date: Wed, 08 Sep 1999 00:00
Date: Wed, 08 Sep 1999 00:00
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Michael,
I am truly sorry to hear of your problem. I agree as some of the
others, that ordering with a "live" salesman on the phone probably is
better. I have been ordering from Camera World for over 8 years or so now. I
have always talked with Bruce Dugdale at Camera World. He has NEVER let me
down.
I do notice that if you order on the web, and not the phone lines'
Camera World will give you a 1% rebate type thing. I assume they are giving
you all or part of the salesman's commission. Personally, I would rather
talk with Bruce as he is in fact a professional photographer himself. He has
saved me/ directed me towards the right item about 90+ % of the time. I
don't blame you for being upset> we all know as soon as we put down the
phone; we're looking out the window to see if UPS is pulling up with the new
"toy". If you give them another chance, maybe you will find them a really
top supplier like a lot of us have. I think you will find them 1 of the 2
best on the direct mail market. The other that has done pretty well for me
is B&H, however I have never found a sales person as helpful and honest as
Bruce. I'm just lucky I guess.
--
Richard Green
Abilene, KS
Boyhood Home of Dwight David Eisenhower
Michael Sierchio <kudzu@dnai.com> wrote in message
news:37D14416.30353A2@dnai.com...
>
>
> -------- Original Message --------
> Subject: Order Number T-9299-xxxxxxxxxx-1337
> Date: Sat, 04 Sep 1999 09:00:21 -0700
> From: Michael Sierchio <kudzu@dnai.com>
> To: service@cameraworld.com
> CC: bbb@bbb.org
>
>
> To: CameraWorld Customer Service [sic]
>
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