🚀 go-pugleaf

HealthyU@nospamcwo.com wrote in message <348f5c04.425016086@news.cwo.com>...
>3-Day blinds is a sham of a business. I ordered them on Monday, was
>told they would be in on Friday.

<SNIP>
>AND I am alerting everyone I know in this area, about
>3-day blinds..lousy service, lousy customer service and definitely NOT
>THREE DAYS!
>
>

Ok, here's a couple of things for you.

1.     Did you pay by credit card?  If so, contact the credit card company
and order them to refund your money.  You pre-paid in good faith, and your
contract was broken.

2.    Have they installed the blinds yet?  If not, DO NOT LET THEM.  Find a
contact name for the corporate office, contact the Consumer Affairs Officer,
or, failing that, the Public Relations Officer.  Explain the situation to
them, calmly and clearly.  Ask them to tell you in 10 words or less why you
should not sue them for breach of contract?  Ask them why they are
"willfully and thoughtfully denying you the due of your written contract?"
If you have a receipt, you have a written contract.

3.    Contact every media outlet you can.  Call 3, 10 on your side, the News
and Review, everyone.  Write out the details of your experience, and stand
in front of the store passing out the fliers to potential patrons.  When
they tell you to leave, refuse to do so.  The first amendment gives you the
right to share details of your experiences with potential customers, as a
'free consumer awareness service.'

4.    Have friends call up, and ask to speak to the manager.  Say they are
with the "AP News Service" or other agencies(Consumer Reports works VERY
well in these cases).  Start asking pointed questions like "did you defraud
Mr. Jones out of his money on purpose, or was it an accident?"  "Which of
your managers or trainers told you it was corporate policy to lie and steal
from customers?"  They will clam up, and give you corporate contact names.

5.     Have friends go in and waste as much of the salesperson's time as
they can.  Ring up a HUGE order(I'd like blinds for all of my apartment
buildings, and I'm gonna pay cash...), and say, "hey, wait.  You are the
ones who screwed over my buddy, Mr. Jones.  Cancel my HUGE ass order!"

Now, some people will say that following tactics such as this is childish,
as well as perhaps not completely legal.  Screw them.  They didn't get
treated like pond scum by a company that lies, cheats, and steals.  I had a
similar situation occur at Home Depot on Power Inn.  I ordered 2 doors, and
they were then discontinued by the manufacturer.  Nobody told me.  I called
every week for those doors.  "next week..."  Eventually, I got a bit
upset(I'm a Taurus, slow to anger, but when I get my blood boiling, hope
you're on my good side...).  I called the corporate office, spoke to
Consumer Affairs.  They looked my order up and told me I had cancelled it
when they informed my the doors were discontinued.  I faxed copies of my
Visa statements, from purchase to current date, and asked where my credit
was.  they had no answer.  I got a call at work from the store manager,
apologizing his ass off.  I put him on hold, and drove to the store.
(shoulda seen the look on his face!)  I asked, very loudly, if he planned to
rip me off of $3200, or was it just a mistake.  With a crowd of people, he
said mistake.  Then I asked him when I could expect the doors I paid for 3
months ago, shouting my lungs out(Did I mention I'm 6'2, 300lbs?).  He said
14 days, and they were there in 3.

Bottom line:  Companies expect consumers to be meek and stupid.  If they say
their policy clearly states no refund for special order blinds, tell them no
problem.  Your policy states doing everything possible to make their lives
hell.  Besides, if the factory cancelled the order, then the order is
cancelled, right?  Where's my money?

Let me know if you want a big guy there with ya handing out fliers and
harassing customers!  I love to take place in planned civil unrest!