🚀 go-pugleaf

The answer was that the store camera allegedly showed
me receiving the money.  The problem is, that totally
disagreed with my memory and my programmed agenda
for the visit, which I modified specifically to include asking
for the money at the regular cashier at the instant
I thought I had been told to do so.  They never offered
to show me the video and by then I was so exasperated
I did not ask to see it.  I suspect they saw *something*
on the video, eg me receiving some return paperwork
slips, and convincing themselves that I had received
*money*, and at any rate figured either that I would
not call them on it or if I did, they would deny my request
to view the video.

--

"Geoff Miller" <geoffm@u1.netgate.net> wrote in message
news:avht0o$dtq@u1.netgate.net...
>
>
> z <z@y.x.invalid> writes:
>
> > I did consider asking to see the video, since they brought
> > it up in support of their contention, but the potential
> > downside was that maybe they would make me stand around
> > for another 2 hours just to tell me they couldn't let me
> > see it for security reasons.
>
> I think the problem was exacerbated by the fact that you were
> far too passive and compliant.  As a customer, I don't react
> well to being told to wait.  A store will do things at *my*
> convenience, not their's -- or there won't be a cock in camp.
> This isn't self-centeredness on my part, but an acknowledgement
> that I and other customers are the very reason for the place's
> existence.
>
> And it's particularly bad form for store employees to tell a
> customer to wait when the issue at hand is a mistake of the
> store's own making.  Social skills are in decline everywhere,
> it seems, but many employees of retail stores are especially
> dim in that regard.
>
> At the first sign of trouble, I'd have demanded to see the
> manager, and done so firmly but not belligerently.  Anger
> should be kept in reserve as an escalation point, not indulged
> in right off the bat.  I am, after all, a gentleman.
>
> However, if the store manager wasn't standing tall front and
> center within a reasonable interval, or if he arrived promptly
> but kept up the foot-dragging begun by his subordinates, I'd
> have initiated a loud, angry, ugly scene right there in the
> store, with the manager or some other employee right at the
> center of it.  That would've provided the moral equivalent
> of a red-hot fire poker up the institution's metaphorical
> bunghole, motivation-wise.  Commercial institutions will trip
> all over themselves in their haste to quell ugly crises on
> their premises.
>
>
> > The wait was as annoying as anything else.  I initially offered
> > to leave the scrip and my telephone but they declined.
>
> They'd have undoubtedly "lost" the scrip anyway, if not your
> telephone number as well.
>
>
> > My overall thinking is that a certain part of living involves
> > dealing gracefully with bad luck...or karma, whatever...
>
> On the other hand, a certain part of living involves being
> assertive enough to stand up for onself, even if it involves
> the occasional confrontation.  I certainly don't mean to imply
> that one should be an asshole and bully retail employees as
> a matter of course.  But I find that many people are completely
> unprepared to deal effectively with incompetence, rudeness, or
> what have you when they're overtaken by such things.
>
>
>
> Geoff
>
> --
> "Geoff, you must be some kind of Conservative Fascist Nazi Bastard.
>  You are no longer welcome on my computer.  <PLONK>"
>  [peanutjake@usa.com, celebrating (intellectual) diversity]
>