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Article #687

Re: My hat is off to Microchip and their CEO!

#687
From: M.Randelzhofer
Date: Sat, 31 Oct 2009 22:46
69 lines
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"David L. Jones" <altzone@gmail.com> schrieb im Newsbeitrag 
news:a7nGm.354$hJ2.98@newsfe13.iad...
> You aren't going to believe this...
>
> I recently reviewed the new Microchip PICkit3 compared to the old PICkit2 
> and pretty much hammered the people responsible on behalf of those who 
> have found the PICkit3 upgrade rather lacking:
> http://www.eevblog.com/2009/10/21/eevblog-39-pickit-3-programmerdebugger-review/
>
> At it turns out, not surprisingly the video made it's way all around the 
> Microchip offices, even to the desk of their CEO.
> As with any multi billion dollar corporation, I expected either deathly 
> silence or a nasty letter from their lawyers.
>
> But it turns out Microchip really do care about their products and 
> customers, and really do listen, so they seriously took it as constructive 
> criticism.
>
> So not only was my blog well received at Microchip, I got a lengthy call 
> from none other than the Microchip CEO Steve Sanghi, thanking me for the 
> blog and raising the issues. He pointed out a few factual errors which was 
> fair enough, but admitted they could have done the PICkit 3 better and 
> most importantly are working to fix the issues and give customers what 
> they expect.
>
> They have even posted this hillarious video response in record time:
> http://www.youtube.com/watch?v=3YUvlrVlNao
>
> I am absolutely blown away by their honesty and responsiveness, and it 
> starts from their CEO down.
> Two thumbs up to Steve Sanghi and the guys and gals at Microchip!
>
> Dave.
>
> -- 
> ---------------------------------------------
> Check out my Electronics Engineering Video Blog & Podcast:
> http://www.eevblog.com
>

Sadly also the Microchip Serial Memory Programmer now is supported by MPLAB 
only, the former standalone software SEEVAL32 (on the former programmer with 
a COM port) was handy and easier to use.
see:
http://www.microchip.com/stellent/idcplg?IdcService=SS_GET_PAGE&nodeId=1406&dDocName=en535259
http://search.digikey.com/scripts/DkSearch/dksus.dll?lang=en&site=US&WT.z_homepage_link=hp_go_button&KeyWords=DV243003&x=16&y=14

Anyhow the new product works fine and is cheap, and the Microchip response 
is funny, and lets hope for an SW upgrade for the PICKIT3 and maybe also for 
the serial memory programmer.

Does anybody use the pickit serial analyzer ?
http://www.microchip.com/stellent/idcplg?IdcService=SS_GET_PAGE&nodeId=1406&dDocName=en028600

By the way Dave, your video blog is excellent !

MIKE

-- 
www.oho-elektronik.de
OHO-Elektronik
Michael Randelzhofer
FPGA und CPLD Mini Module
Klein aber oho !
Kontakt:
Tel: 08131 339230
mr@oho-elektronik.de
Usst.ID: DE130097310
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From: "M.Randelzhofer" <techseller@gmx.de>
Newsgroups: sci.electronics.design,aus.electronics
Subject: Re: My hat is off to Microchip and their CEO!
Date: Sat, 31 Oct 2009 23:46:51 +0100
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