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Article #180

Re: Need for FAQ guys and girls ?

#180
From: Eugene N. Miya
Date: Sat, 25 Jul 1992 01:06
37 lines
2317 bytes
1) Collect the frequent questions first.

2) Obvious short lines like addresses, references, etc. can be placed
   in a file NOW.  One can add to these over time.  They should not need
   discussion.

3) Set up news on a Unix system to have the system chronometer (cron)
   post automatically at some frequency (.crontab or /etc/crontab or
   /usr/lib/crontab).  Inevitabilty, you will get this wrong.  Adjust.
   Monthly is too short, weekly for the same file is too many, the problem is
   that news expires at different rates on different systems.  Current
   methodology is to spread a set of linked but different files at intervals.

4) Novices have a hard time reading files longer than 200 lines.  They have
   neither figured out how to search nor skip postings so they frequently
   page or scroll to the bottom to get to the next post.  Forget about
   Killfiles.  Too hard for many of them.  Non-unix based news/notes systems
   and gatewayed groups present even different problems.

5) Not every one has anonymous FTP.

6) If you are really lucky, set up a mail server daemon like netlib.

7) You will never satify everyone.  You will still always get noise and
   insipid arguments to discuss boring frequently asked questions get
   flame wars.

8) Try to protect yourself with disclaimers refraining for medical or
   legal questions, netiquette (e.g., GIFs to alt.binaries.pictures, etc.).

So long, and thanks for all the fish.

--eugene miya, NASA Ames Research Center, eugene@orville.nas.nasa.gov
  Resident Cynic, Rock of Ages Home for Retired Hackers
  {uunet,mailrus,other gateways}!ames!eugene
Second Favorite email message: Returned mail: Cannot send message for 3 days
A Ref: Mathematics and Plausible Reasoning, vol. 1, G. Polya
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From: eugene@wilbur.nas.nasa.gov (Eugene N. Miya)
Newsgroups: sci.image.processing
Subject: Re: Need for FAQ guys and girls ?
Message-ID: <1992Jul25.010627.8536@nas.nasa.gov>
Date: 25 Jul 92 01:06:27 GMT
References: <7816@sirius.ucs.adelaide.edu.au> <pel.3.711250397@resntl.bhp.com.au>
Sender: news@nas.nasa.gov (News Administrator)
Organization: NAS, NASA Ames Research Center, Moffett Field, CA
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