🚀 go-pugleaf

TITLE       Tech Support Engineer
DEPARTMENT  Customer Support
Position ID:  #K12
Firm Location:  MD

POSITION SUMMARY:  system level testing, trouble shooting, on site and
telephone technical support on all CLIENT products.

ESSENTIAL, DUTIES AND RESPONSIBILITIES
*   Perform system level test & turn up of all current and future firm
    products.
*   Provide on site and telephone technical support on all firm
    produce.   Much of this work.  Much of this work during "maintenance
    windows"  typically between 12 midnight and 6:00 am,
*   Communicate with engineering and manufacturing on problems found
    in the field.
*   On call duty on evenings and weekends,

SKILLS

*  General understanding of the fiber optic transmission business,
*  Familiar with the use of various test equipment.
*  Systems level trouble shooting on fiber optic telecommunications
   transmission equipment,
*  Knowledge of computers and data communications. UNIX/Sun and IP
   network experience a plus.

DESIRED CHARACTERISTICS

*   Able to work well with customers In potentially stressful situations.
*   Must be punctual and able to accept continuous unusual work hours.
    Typically there will be very short notice. For example, a support call
    might be received at 10:00 PM with a requirement to be on site any
    where In the world ASAP.

EDUCATION EXPERIENCE

*  Associate degree or military equivalent.
*  Three years experience with the operation of fiber optic transmission.
   equipment. Preferably in technical support with an equipment vendor,
*  Problem solving experience with SONET ring transmission equipment
   and associated fiber optic facilities.

-- 
Murray Newcomb (Technical Coordinator)
Evolution Technologies
evolution@internetMCI.com
Fax: 317.289.1468