Article View: sci.space
Article #7338Re: Overly "success" oriented program causes failure
From: Edward V. Wright
Date: Thu, 07 Jan 1993 18:40
Date: Thu, 07 Jan 1993 18:40
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In <1993Jan7.080918.1849@ke4zv.uucp> gary@ke4zv.uucp (Gary Coffman) writes: No, NASA listened to Gary Coffman who said, "Don't be success- oriented like the airlines, who believe one man is capable of making a go/no-go decision on a flight. Set up a bureaucracy to make the decision instead." NASA required so many people to sign off that it was impossible to get them all to agree at the same time. If someone hadn't said, "fuck this requirement," no Shuttle flight would ever have got off the ground. The bureacracy was so large that no one person knew which requirements were safe to waive and which weren't. Yet each flight required multiple waivers. Somewhere along the line, someone made a mistake. Immediately the blame-fixers started their witch hunt. They never bothered to look too deeply, of course, for fear they would find themselves looking into the mirror. No bureaucrat is ever going to admit that Bureaucracy itself was at fault. Instead, they would take the Gary Coffman approach. If bureaucracy failed, it must be because there wasn't enough of it. Meanwhile, the airlines, who are "success-oriented" because they must make money, rely on a single man -- the Captain -- to decide if an aircraft is safe to fly, based on input from a very small ground and flight crew. And they fly thousands of planes every day, man-, woman-, and child-rated, in good and bad weather, with a very good safety record. But, by all means, let's not look at the airline model. Because we're about space and, as Gary tells us, Space is Different. Let's have more bureacracy, more paperwork, and more managers involved. Make sure every decision is made by a committee of at least eight people because a single person might make a mistake.
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From: ewright@convex.com (Edward V. Wright)
Subject: Re: Overly "success" oriented program causes failure
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Date: Thu, 7 Jan 1993 18:40:02 GMT
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