🚀 go-pugleaf

Found this in one of the usenet newsgroups from earlier this year:

> For quite some time now, I have been experiencing some very bad
> customer service from Leica Microsystems in Buffalo Groove, Illinois. 

> Where does one begin, there is no good customer service from this
> company. They tell you how you will do business with them or you
> can go elsewhere. 

> I don't understand why they don't stock some very basic
> consummables. Every time I order anything, something has to be
> back-ordered. And you might get it by Xams the following year. 

> Besides charging an arm and a leg for just about everything,
> there is this snobby and arrogant corporate attitude from their
> customer service department that goes something like "we don't
> need you, you need us!" 

> And then there is the matter of the service department who besides
> charging an arm and a leg, they don't get it fixed right the first
> time. I have seen multiple trips back and forth to get parts, to
> get schmatics, to get whatever, and the problem is still unresolved.
> I want to un-invite these inept Leica service people from my lab. 

> Leica used to be good, used to get it right the first time and
> charge a reasonable fee. That acquisition by Danaher seems to have
> changed things drastically from my perspective. Leica Microsystems
> now is driven to charge for everything and the lab customers gets
> nothing than headaches in return. 

> Is anyone else experiencing this?

Yeah, count me in this group. Agree wholeheartedly with these remarks.
Danaher over-manages everything they acquire and FUCKS IT UP.
I now go out of my way to avoid Leica and anything else from Danaher.
Quality took a BIG downhill plunge and Leica doesn't want to own up!