🚀 go-pugleaf

Nobody is asking you to "use" them. In my opinion you are not only violating
the spirit of the terms of the DOCSIS consortium, you are engaged in
anti-competitive behavior. If there is a problem with DOCSIS, get it fixed.
YOU are a member company, not Com21, they are merely trying to adhere to the
method of business YOU formulated.

Tell me - did you inform Com21 of the problems with their DOCSIS certified,
@Home Level-2 approved modems? Have you attempted to resolve the issues
withing the framework of your membership at CableLabs?

Cable companies always have had a bizarre way of treating customers. I see
that in your attempt to choke-off the conversation. However, it will not be
dropped at this level, nor any other level I can bring to bear on the issue.
Cox has approved the modems for use by granting them DOCSIS certification.

Now stand behind it and fix your network.

KANA San Diego wrote:

> We're not using them.  Providing a lengthy explanation does not change
> this, nor will we engage in a debate about this.  We tried them, we had
> problems, we're not using them.
>
> Sincerely,
> SD CCC HSD - Bryan
> HSD Online Support Team
>
> Original Message Follows:
> ------------------------
> This is not a reason.
>
> What is wrong with your servers? These modems have passed both DOCSIS
> and @Home Level-2 testing - what is wrong with the San Diego installation?
>
> I have no intention of letting this matter drop.
> KANA San Diego wrote:
>
> > Dear Mr. Lodman:
> >
> > Thank you for your email. The tests made here in San Diego did not
> > show the Com21 to be realible enough to work on the servers.