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Article #51Seattle Online
From: bruceki
Date: Wed, 19 Aug 1992 03:41
Date: Wed, 19 Aug 1992 03:41
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For general consumption, we're going to be back online at the regular dialup numbers sometime wednesday. The delay in getting back online is due to the phone companies's inability to restore the lines sooner. This is the slow time of year for online systems; to cut costs I asked the phone company to trim the number of incoming lines we have. They trimmed the lines from the beginning of the ringdown list and not the end. We currently charge $11 a month for access; $11 a month is not a price point that allows personalized service of any sort. Please consider that if each phone call took 1 minute to complete, it would be more than 24 hours before we could call every one of the users, and that's assuming that we called each one only once, and that we talked for a minute or less. Asking for a phone call is ridiculous. I'm sorry for the interrupted service. If you aren't happy with my price point or service I'd suggest that you try other systems; that's a fair point in any competitive situation, and if they're doing the job better, more power to them. At this point I have received over 500 phone calls over the last 5 days from irate folks, and frankly, for the few cents a day profit that I make per customer it's just not worth the hassle. We will be back online at the same numbers as before, with the same high speed modems and you will find no changes. We are receiving and sending mail and news as before, and the system's been up and operational the entire time. Bruce King
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Path: arc1-ca.pugleaf.net!sparky!uunet!nwnexus!jazzie!seanews!fylz!eskimo!rwing!seaeast!mitem!polari!bruceki@polari.online.com From: bruceki@polari.online.com Newsgroups: seattle.admin,seattle.general Subject: Seattle Online Message-ID: <1992Aug19.034109.13284@polari> Date: 19 Aug 92 03:41:09 GMT References: <1992Aug17.010040.23522@nwnexus.WA.COM> <1992Aug17.193541.14736@fnx.uucp> Distribution: seattle Organization: Seattle Online Public Access Unix (206) 328-4944 Lines: 30