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Article #51

Seattle Online

#51
From: bruceki
Date: Wed, 19 Aug 1992 03:41
30 lines
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  For general consumption, we're going to be back online at the regular
dialup numbers sometime wednesday.  The delay in getting back online is
due to the phone companies's inability to restore the lines sooner.  

  This is the slow time of year for online systems; to cut costs I asked
the phone company to trim the number of incoming lines we have.  They
trimmed the lines from the beginning of the ringdown list and not the end.

  We currently charge $11 a month for access; $11 a month is not a price
point that allows personalized service of any sort.  Please consider that
if each phone call took 1 minute to complete, it would be more than 
24 hours before we could call every one of the users, and that's assuming
that we called each one only once, and that we talked for a minute or 
less.  Asking for a phone call is ridiculous. 

 I'm sorry for the interrupted service.  If you aren't happy with my
price point or service I'd suggest that you try other systems; that's
a fair point in any competitive situation, and if they're doing the
job better, more power to them.  At this point I have received over
500 phone calls over the last 5 days from irate folks, and frankly,
for the few cents a day profit that I make per customer it's just not 
worth the hassle.  

  We will be back online at the same numbers as before, with the same
high speed modems and you will find no changes.  We are receiving and
sending mail and news as before, and the system's been up and operational
the entire time.  

  Bruce King 
Technical Details
Message-ID: <1992Aug19.034109.13284@polari>
Path: arc1-ca.pugleaf.net!sparky!uunet!nwnexus!jazzie!seanews!fylz!eskimo!rwing!seaeast!mitem!polari!bruceki@polari.online.com
References: <1992Aug17.010040.23522@nwnexus.WA.COM> <1992Aug17.193541.14736@fnx.uucp>

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Path: arc1-ca.pugleaf.net!sparky!uunet!nwnexus!jazzie!seanews!fylz!eskimo!rwing!seaeast!mitem!polari!bruceki@polari.online.com
From: bruceki@polari.online.com
Newsgroups: seattle.admin,seattle.general
Subject: Seattle Online
Message-ID: <1992Aug19.034109.13284@polari>
Date: 19 Aug 92 03:41:09 GMT
References: <1992Aug17.010040.23522@nwnexus.WA.COM> <1992Aug17.193541.14736@fnx.uucp>
Distribution: seattle
Organization: Seattle Online Public Access Unix (206) 328-4944
Lines: 30