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From: announce@webster.ibmlink.ibm.com (US Announcement Letter Listserver)
To: englf@singnet.com.sg

Subject: IBM Announcement Listserver Frequently Asked Questions

 ____________________________________________________________________
 IBM Announcement Listserver Service -- Detailed Instructions
 
 Greetings and welcome to the IBM Announcement Listserver
 Service!
 
 An easier way to receive IBM announcements!  The IBM Announcement
 Listserver automatically supplies an Internet e-mail user with
 timely new announcement information (titles and optionally the
 letter or abstract)  from selected categories.  Currently, the
 announcement information types are U.S. Announcement Letters and
|Redbooks.
 
|IBM Redbooks are technical "how-to" publications written by and for
|technical and marketing professionals. Redbooks provide positioning
|and value guidance, installation and implementation experiences.
|They are aimed at customers and other users to help them optimize
|products, provide solutions, and enable interoperability across
|products and platforms.
 
 Getting Started ...
 
 Q: How do I obtain the announcement category form?
 A: Send an e-mail to announce@webster.ibmlink.ibm.com.  The keyword
    "subscribe" must be your first and only word in the body of the
    e-mail (leave the subject blank if you can).
 
 Q: Once I have the category form, what do I do?
 A: Select the categories you would like to subscribe to.
 
 Q: How do I select a subscription to a category?
 A: There are 2 ways.  See "Methods to Select a Category" for details.
 
 Q: What does it mean to subscribe?
 A: You will be notified of each new announcement title in
    the categories you previously selected when the announcement
    is available.  You can also request to have the ASCII version of
    the announcement document sent to you: the U.S. Announcement
    Letter or the Redbook Abstract.
 
 Q: Now that I have selected a category, what will I receive?
 A: You will receive *one* e-mail with the titles of the
    announcement documents that match your category selection.
 
 Q: How often will I receive the e-mail?
 A: Generally once a week on Tuesdays.
 
 Q: When can I expect to receive the e-mail?
 A: The distribution process is triggered mid-morning the day of
    announce.  You should receive the e-mail late Tuesday (possibly
    Wednesday if network problems arise).
 
 Q: I receive the e-mail with the announcement document titles that
    match my category subscriptions.  How can I get the details
    of the announcement document?
 A: You can use the Listserver Service to obtain an ASCII version (in
    an e-mail).  See "To Get the Detailed Announcement Document"
    below for details.
 
 Q: How do I unselect a subscription to a category?
 A: There are 2 ways.  See "To Unselect a Category" for details.
 
 Q: How do I completely unsubscribe from the Listserver Service?
 A: Send an e-mail to announce@webster.ibmlink.ibm.com. The keyword
    "unsubscribe" must be your first and only word in the body of
    the e-mail (leave the subject blank if you can).
 
 Q: Where would I find information about the Internet?
 A: Because the Internet has so many different methods of access,
    we suggest you subscribe to the General Interest (GI000)
    category or product-specific categories for Internet information.
 
 Q: Whom can I contact if I have questions, suggestions or feedback?
 A: Send an e-mail to usannltr@webster.ibmlink.ibm.com or
    announce-comments@webster.ibmlink.ibm.com
 ______________________________________________________________________
 
 Detailed Information...
 
 Methods To Select a Category... There are 2 ways:
   A. If your e-mail facility allows you to forward/resend the e-mail
      that contains the category form, place an "S" (for select) on the
      line to the left of the category description.  Do NOT
      edit/strip any information from the category form.  Resend the
      entire form with your choices to
      announce@webster.ibmlink.ibm.com.
      For example:
 
      To: announce@webster.ibmlink.ibm.com
      _ HARDWARE (HW000)
        _ Processors (HW100)
          _ Advanced Work Stations (RISC/6000, AIX) (HW130)
          S AS/400 Business Computing Systems and Servers (HW120)
          _ Large (Mainframes, Enterprise Systems, Large Scale)(HW110)
          _ Parallel Processors (HW160)
          S Personal Systems (PC Series, ThinkPads) (HW140)
          _ Other Processors (HW190)
          ...
 
      In this example, the user "selected" (to subscribe to) two
      categories: AS/400 Business Computing Systems...(HW120) and
      Supercomputers (HW150)
 
   B. Alternatively, you can simply send a new e-mail with the keyword
      SELECT in the body of the e-mail (leave the subject blank)
      followed by the category descriptor codes (the 5 characters
      in () at the end of the category descriptor) to
      announce@webster.ibmlink.ibm.com.  For example, to subscribe
      to AS/400 Business Computing ...(HW120) and Supercomputers
      (HW150), the user would send the following e-mail:
 
      To: announce@webster.ibmlink.ibm.com
      Subject:
      SELECT HW120 HW150
 
 
 To GET the Detailed Announcement Document....
   A. If your e-mail facility allows you to forward/resend the e-mail
      that contains the announcement document titles, place a "G"
      (for Get) to the left of the letter title. Resend the updated
      form with your request for ASCII output for the selected
      announcement documents, to announce@webster.ibmlink.ibm.com.
      For example:
 _______________________________________________________________
 From: SMTP2   --IINUS1      Date and time    07/05/95 13:55:04
 Received: from webster.ibmlink.ibm.com
 Date: Wed, 5 Jul 1995 13:53:49 -0400
 From: announce@webster.ibmlink.ibm.com
          (Announcement Listserver)
 To: user@Internet.address
 
 Subject: IBM Announcements for July 5, 1995
 _______________________________________________________________
 The following are IBM Announcements that match your
 category selection (A02).
 
 Directions:
 - If your e-mail facility supports resend, place a " G " (for Get
   to the left of the letter number to obtain the ASCII version of
   the letter and resend to "announce@webster.ibmlink.ibm.com" or
 - Send a separate e-mail to "announce@webster.ibmlink.ibm.com"
   with the keyword GET followed by the announcement letter
   number; e.g.,
   "GET 195328 195331 SG242592"
 
|  Document
|  Number  Announcement Titles
   ______  ____________________________________________________
 
|U.S. ANNOUNCEMENT LETTERs
 G 195328  900MHz Support for the AS/400 Wireless LAN Products (41.7K)
 _ 195332  Options by IBM: Memory Upgrades for IBM ThinkPad 365 System
           (7.7KB)
 G 195331  IBM ThinkPad 365C, 365CS, 365CD, and 365CSD Offer Value,
           Performance, and Portability (26.1KB)
 
|REDBOOKs
 G SG242592 NCP Version 7 Release 3 New Functions
  ...
 _______________________________________________________________
 
      In this example, the user requested to GET the ASCII
      versions of US Announcement Letters 195328 and 195331,
|     and Redbook SG242592.
 
   B. Alternatively, you can send a separate e-mail with the keyword
      GET in the body of the e-mail (leave subject blank) followed
      by the announcement document number to
      announce@webster.ibmlink.ibm.com.  For example, to get the US
      announcement letters 195328 and 195331, and Redbook SG242592,
      the user would send the following e-mail:
 
      To: announce@webster.ibmlink.ibm.com
      Subject:
      GET 195328 195331 SG242592
 
   C. If you prefer to obtain the US Announcement Letter(s) by fax,
      call in the United States, 1-800-IBM-4FAX (24 hours/day,
      7 days/week service), then select:
      1. Main menu option "2 -- Know your document number" and
      2. Enter the 6 digit US Announcement Letter number as the
         document number, e.g, 194405.  Note: Only 5 documents
         (US Announcement Letters) can be selected at a time
         with this service.
      3. Follow directions to enter the receiving fax machine number
 
 
 To Unselect a Category
   A. If your e-mail facility allows you to forward/resend the e-mail
      that contains the category form, place a "U" (for unselect) to
      the left of the category description. Do NOT edit/strip
      any information from the category form.  Resend the updated
      form with your choices to announce@webster.ibmlink.ibm.com.
      For example:
 
       To: announce@webster.ibmlink.ibm.com
      _ HARDWARE (HW000)
        _ Processors (HW100)
          _ Advanced Work Stations (RISC/6000, AIX) (HW130)
          U AS/400 Business Computing Systems and Servers (HW120)
          _ Large (Mainframes, Enterprise Systems, Large Scale)(HW110)
          _ Parallel Processors (HW160)
          U Personal Systems (PC Series, ThinkPads) (HW140)
          _ Other Processors (HW190)
          ...
 
       In this example, the user unselects 2 categories: AS/400
       (HW120) and Supercomputers (HW150)
 
    B. Alternatively, you can simply send a new e-mail with the keyword
       SELECT in the body of the e-mail (leave subject blank) followed
       by the negative (minus) sign "-" and the category description
       codes (the 5 characters in () at the end of the category
       descriptor) to announce@webster.ibmlink.ibm.com.
       For example, to unselect AS/400...(HW120) and Supercomputers
       (HW150), the user would send the following e-mail:
 
       To: announce@webster.ibmlink.ibm.com
       Subject:
       SELECT -HW120 -HW150
 
       The above example will unsubscribe you from the AS/400 Business
       Computing Systems and Servers (HW120) and Supercomputers (HW150)
       categories.
 
 
______________________________________________________________________
 Quick Reference
 
 1. Listserver e-mail address: announce@webster.ibmlink.ibm.com
 2. Sending an e-mail to the Listserver address with the following..
 
    Note: only one keyword is allowed per e-mail.
 
    Keyword (in the
    body of the e-mail
    (subject is blank))        Results in...
    -------------------        ---------------------------------------
    Subscribe                  Announcement Category form sent to you
    Unsubscribe                Removes you from the Listserver service
                                completely. All selections are removed.
    Select HW110               Receive Announcement information
                                pertaining to the HW110 category.
    Select -HW110              Removes your request to receive
                                Announcement information
                                pertaining to the HW110 category.
    Select HW222 -HW111        Add category HW222 and remove category
                                HW111.
 
 3. Questions, suggestions or feedback?  Send an e-mail to
    usannltr@webster.ibmlink.ibm.com or
    announce-comments@webster.ibmlink.ibm.com
 
 4. Common user errors (aka user don'ts)
    A. Don't place SUBSCRIBE in the subject of the e-mail.
    B. Don't edit the category form (strip out text) except to
       specify S (for select) or U (unselect).
    C. When sending a separate e-mail (not forwarding an e-mail),
       do not include multiple Listserver commands in that e-mail
       (See examples below).
    D. It has become clear to us that most users find it easier
       to send a separate e-mail to GET the detailed announcement
       document.  If you are having difficulty resending the form,
       we suggest you follow the alternative method B under
       "To Get the Detailed Announcement Document...."
 
 
| Valid Listserver commands are: SUBSCRIBE, SELECT, GET and
| UNSUBSCRIBE.  Only one command within an e-mail can be used at
| a time.  Each e-mail that contains multiple SELECT and GET
| commands (or any combination thereof) cannot be processed.
 
| Here's some examples that will work by sending in separate e-mails:
|o GET 195328 195331 SG242592
|  Why will it work? Syntax is correct -- one command per e-mail.
 
|o SELECT HW100 -SU000
|  Why? Syntax is correct -- one command per e-mail.
|
| Here's some examples that will not work by sending in separate
| e-mails:
|o GET 195328 SELECT HW100
|  What's wrong? Multiple commands on ONE line -- don't mix and match
 
|o SELECT HW100
|  SELECT SU000
|  What's wrong? Multiple SELECTs in one e-mail -- only one command per
|  e-mail.
 
|o If the number of announcement documents you wish to GET falls on
|  a second line, please send two e-mails.  We can only process
|  one line in an e-mail at this time.
______________________________________________________________________
 
Please note that the products described, prices, and contact addresses
mentioned in the attachment apply in the United States only, and may
not be applicable in other countries. Readers in other countries
should contact IBM locally for details.
_____________________________________________________________________
 
13.12.95 16:00