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SW: OS/2 WARP boosts bank's customer service

  
COMPUTERWORLD     05/13/96     P.72
  
"Comerica, Inc. banks on IBM's OS/2 Warp to deliver scalability,
multitasking and high reliability to its tellers and customer service
representatives at branches throughout Michigan.
  
But Comerica's biggest payoff from its OS/2 Warp and Warp Server
deployment has been extra time to devote to customers.
  
The overall reliability of OS/2 Warp Server and OS/2 Warp have allowed
Comerica's network administrators to assume a proactive development
stance rather than a reactive "fix-it" stance, according to Ken
Milczynski, vice president and business area manager for Comerica's
Branch Systems Development Technologies.  'That gives hours more time to
spend with our end users and lets our end users spend more time with the
bank's customers,' Milczynski said....
  
This is a trend mirrored by much of IBM's installed base -- particularly
in the financial and accounting industries, according to a recent OS/2
Warp White Paper release by International Data Corp. (IDC), a research
firm in Framingham, Mass.  A survey of 100 IBM OS/2 Warp and Warp Server
users found that '97% were satisfied with OS/2 Warp, 71% said they were
very satisfied and two-thirds will increase OS/2 Warp usage, ' IDC
analyst Lee Doyle said....
  
Bob Sakakeeny, and analyst at Aberdeen Group, Inc. in Boston, noted that
OS/2 Warp Server gives businesses such as Comerica preemptive
multitasking to better process concurrent tasks and further enhance
reliability .  'You don't have to reboot the entire system if one
application crashes, 'Sakakeeny said."