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Article #52Re: Aris Microsystems Customer Serivce
From: Michael
Date: Mon, 20 May 1996 00:00
Date: Mon, 20 May 1996 00:00
50 lines
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3100 bytes
Hello, On Mon, 20 May 1996, nigu wrote: : Online Customer Service wrote: : : [Snipped] : : Dear ARIS, : : do you know how many Corporate Clients you are losing through the : internet? : : Let me give you a piece of my mind, you must handly the consumers : better, as they stand nothing to lose to voice their displeasure here. : I belief that many of the pple here complaining does not own an ARIS, : mostly the experiences are of their friends. : : Be sincere in your apology and take real actions with regards to CS, : and you might be re-accepted, and given a break. Imagine you'll be : bugged by all these postings for all the days until you lose all your : business and eventually wind-up. : : No use using threat, or pushing responsibilities. Why should we get : the blame after we paid you? Even if it is because of our ignorance, : you should be the one educating us, thus convincing us of your : sincerity and gain further business in > our future upgrades. : : Hey man, I should be paid for this, educating you. : : Send your staff to Service Quality courses. : : Customers may be wrong, but they do not like to be blamed. They rather : spend their money somewhere else. : : Not to take away anything at all from what was said here. If I didn't read the subject line first, I would of thought I was reading about Slip.Net or some other ISP out there. Just a thought, bye Michael (shotgun@lanminds.com) Press CTRL + L-AMIGA + R-AMIGA to continue...
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: f7f17,c90fa7c0e63d63ca X-Google-Attributes: gidf7f17,public X-Google-Thread: 115102,c90fa7c0e63d63ca X-Google-Attributes: gid115102,public X-Google-Thread: fe176,c90fa7c0e63d63ca X-Google-Attributes: gidfe176,public X-Google-Thread: 1081b0,c90fa7c0e63d63ca X-Google-Attributes: gid1081b0,public X-Google-Thread: 1019d9,c90fa7c0e63d63ca X-Google-Attributes: gid1019d9,public X-Google-Thread: 10beb8,c90fa7c0e63d63ca X-Google-Attributes: gid10beb8,public X-Google-Thread: 110960,c90fa7c0e63d63ca X-Google-Attributes: gid110960,public X-Google-Thread: 10b46a,c90fa7c0e63d63ca X-Google-Attributes: gid10b46a,public From: Michael <shotgun@lanminds.com> Subject: Re: Aris Microsystems Customer Serivce Date: 1996/05/20 Message-ID: <Pine.SOL.3.91.960520082124.27529C-100000-100000@lanfill> X-Deja-AN: 155762340 references: <4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg> <319D5238.1F8C@support.aris.com.sg> <319FC6B2.6A62@pacific.net.sg> x-sender: shotgun@lanfill content-type: TEXT/PLAIN; charset=US-ASCII organization: LanMinds, Internet Service Provider (Not responsible for content) mime-version: 1.0 newsgroups: sg.consumers,sg.marketplace,sg.singnet.marketplace,soc.culture.singapore,soc.culture.taiwan,soc.culture.hongkong,soc.culture.malaysia,biz.marketplace.computers.pc-clone,biz.marketplace.international,alt.folklore.computers,ba.market.computers,aus.computers,comp.forsale.computers,misc.computers.forsale