🚀 go-pugleaf

Customer Service <custsvc@support.aris.com.sg> wrote:

>Robin Ng wrote:
(snipped)

>We are pleased to learn that you have chosen to read marketing in your Biz degree.  
>It is true that customer satisfaction is something that every textbook recites as 
>one of the most important components in a highly competitive environment, but to say 
>that customer serivce is 100% everyday and everytime in real life is impossible.

The problem with you Aris is that you lack tact. Maybe it is true - customer
service is not all in business. At least you must know that you have to fool
them to think that it IS.

>Before we proceed any further, we would like to make it clear that by saying so, it 
>should not be implied either directly or indirectly that we are not going to provide 
>reasonable customer service.

Again, no tact. You could have just said - We all here to provide excellent
service. What have you got, a leaking heart?

>It is precisely with this spirit of customer-orientation/service that we have 
>invested in setting up this service.  Which other computer company mentioned in 
>newsgroups has this service online to openly address issues ?  Most of them have 
>chosen to ignore it totally.

Again, no tact. What do you mean by you have 'invested' in this service? Gives
me the idea that you expect huge profits from you 'investment'. You could have
just said - This service we have set up will bring you huge benifits, blah blah.

>In reality, customer service is a 2 way affair and though it is not always the fault 
>of the vendor, but the crux of the matter is whether the vendor is prepared to do 
>something about it and we ARE doing something about it.

That is a little better statement - we ARE doing somthing about it. (But
actually in reality, customer service is a 1 way affair - businesses should
always be after the customers money but make sure they go home feeling full -
good food or junk food, it doen'st matter.

>100% Customer Satisfaction is an ideal goal for all cusotmer service departments, 
>but in reality no company on earth past, present and future can truely lay claim to 
>have satisfied 100% of its past and present customers.

You are deadly accurate here. But you don't have to say that so loud.

>Let us know if you come across any, they will be our role model.

Don't challenge customers. No tact again. Tell them you are No 2 now, and No 1
tommorrow.

Sabapathy

>Thank you.  

>Best regards,
>ARIS Internet Online Customer Service
>(custsvc@support.aris.com.sg)