🚀 go-pugleaf

ktseah@singnet.com.sg (James Seah) wrote:

>Thanks for the information.  I am sending a posting to this newsgroup
>to request CASE to provide a homepage in which recalcitrant vendors
>with unethical and unscrupulous business practices are highlighted so
>that innocent users will be protected.

>ARIS' is a classic example of computer vendors who do not take their
>warranty or so-called "lifetime warranty" seriously after users have
>paid for their system.  "Lifetime warranty" is just an empty phrase if
>the vendors do not provide users with the after-sales service and
>support.  Several manufacturers of diskettes also emphasise on
>lifetime guarantee but many of these brands are no longer in
>production.

>The vendors of "branded" computer sytems must not forget that users
>already paid the built-in "insurance premium" for support service of
>their system as the prices are higher than self-assembled systems or
>those smaller "unbranded" vendors.

>It is hoped that the "branded" vendors will realise that they cannot
>afford to take their customers for a ride now that such malpractices
>will be echoed via the newsgroup for the benefit and protection of
>end-users.






>ekchua@singnet.com.sg (Chua Eng Kiat) wrote:

>>For those of you following this thread, it would be of interest to note
>>that the current issue of "The Consumer" - A publication of the Consumer
>>Association of Singapore (CASE) highlight 4 complaints against ARIS
>>Microsystems.

>>Two were regarding frequent breakdowns and poor aftersales followup. In the
>>first case, the complainant was offered a new computer and warranty
>>extended by 3 months after CASE intervened. The second complainant
>>eventually got her full refund of $7261.50 after she brought the matter up
>>to CASE.

>>The other two cases related to not honouring the agreed delivery date.

>>Regards

>>  ekchua@singnet.com.sg
>>  Singapore 520229

>>  http://www.singnet.com.sg/~ekchua