🚀 go-pugleaf

Stupid  would like to share my bad experience for IBM product that was 
provided by Trans Europe Computer Limited - GES subsidiaries (Hong Kong) 
and IBM Singapore.

I bought an IBM hard disk (31L9056 IBM 20.5GB DPTA-372050, price : 
~HK$1200) on March 2000 in Hong Kong because I trusted IBM HDD be 
reliability and it was offer 3-year warranty.

Unfortunately, I got poor service from Trans Europe Computer Limited and 
IBM Singapore. I found that drive has bad sector on 12 October 2002 and 
I lost all data immediately that could not be recovery. Hence, I took 
the leave and sent HDD to Trans Europe Computer Limited on 19 October 
2002. However, they advised no spare for replacement and need to send 
back to IBM Singapore. The repair time is 3-4 weeks. If they received 
replacement, they will contact me. They also did not offer loan service. 
Hence, I need to purchase another HDD by myself for using.

When I purchased another HDD, I gave up to buy IBM HDD again because 
warranty of Trans Europe Computer was do nothing. They is only a Courier 
and is irresponsibility for IBM product.

In previous few weeks, I did not receive any advice from Trans Europe 
Computer Limited for replacement. Hence, I phoned to them on 14 November 
2002 at 3:00 pm and they advised me drive be ready for replacement. On 
the 15 November 2002, I received the first advice from Trans Europe 
Computer at 12:33pm that drive be ready.

On 16 November 2002, I took the leave again to pick up the replacement 
from Tran Europe Computer Limited. However, I found the surface of 
replacement be scratch that indicated drive be refurbishment and did not 
replace the cover. Moreover, they advised me the warranty of replacement 
was same as original. Hence, I lost about 1 month warranty in repair 
period. On the other hand, I also found the RMA return Note was shown 
replacement date is 13 November 2002. This meaning is replacement be 
arrived before 13 November. They did not inform me until I phoned to 
them for checking. Hence, I did not trust this company.

Unfortunately, that replacement also was defective drive and was dead 
within 1 hour. I surprised that Tran Europe Computer was not fulfill 
their commitment in WEB to guarantee the product quality that they did 
not test the drive and replaced to me directly. I also surprised that 
IBM Singapore to provide that poor quality HDD.

After I send complaint to Director of Tran Europe Computer and IBM 
Singapore on 17 November, Daniel Wong of Tran Europe Computer replied as 
following on 19 November.

"With regard to your case, we regret that the model concerned (DPTA-372050) is already obsolete. Thus waiting for shipment from IBM to fulfill your RMA (Return Material Authorization)
request is inevitable. Also, as the replacement drives are shipped to us in sealed aluminum bags, to preserve factory quality, we would not open the sealed packaging for testing. As for your faulty replacement drive, pls bring to us asap for DOA (Dead of arrival) one-to-one replacement.

We regret for any inconvenient caused and sympathize with your situation. However, as your RMA request has already been fulfilled under normal procedures, we are sorry but no compensation or refund could be provided in this case. "

First, you found Tran Europe Computer be reply slowly for customer 
complaint. They did not keep enough spare within warranty period 
although they promised to offer 3-year warranty. They were a courier 
only and did not perform testing to assure the outgoing product quality 
although they mentioned in their  WEB to assure the outgoing product 
quality. They also pended to process the case to replace the drive 
although they received the replacement before. The following is replied 
by IBM Singapore to shown Tran Europe be received the replacement at 
11/6/2002. They are irresponsible and offer poor service to customers.

"History:

Original drive ,  07N3311   DPTA-372050,  returned 11/05/02.
Customer (Tran Europe) receives replacement drive ,  31L9056 DPTA-372050, drive issued 11/06/2002"

On the other hand, that case was shown IBM has not quality assurance for 
outgoing products.

Hence, I gave up to contact Tran Europe Computer again and did not 
purchase any product from them again. I also did not purchase IBM 
product again because they have not quality assurance for outgoing 
products. I shared my poor experience for all peoples  and hope this 
experience be useful for you to select  products.

Case was not settle yet. I also found poor poor quality product and 
service of IBM Singapore and US be offer to customers. I will share to 
everyone tomorrow.

Thank you for your kind attention.

Stupid and Global foolish man ( This is my feeling after I got the 
service from them)