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Article #38

Re: (long) BAD experience with Macy's registry dept., DC

#38
From: Arielle Kagan, Frumious Bandersn...
Date: Thu, 10 Aug 1995 00:00
29 lines
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Mary Margaret Schuck (schuck@itd.dsto.gov.au) wrote:
: >> 
: >> > Perhaps waiting patiently wasn't the best method.  Other people were 

: >Could I ask a silly question here?  Why didn't *you* say something?
: >To be perfectly honest, if I were in sales, doing work behind a counter
: >and people started loudly talking to each other about me, or rapping on
: >the counter like I was a pet they were summoning, it wouldn't encourage
: >me to drop what I was doing and help them. (Even though, yes, it was her
: >job.)  A simple, "Excuse me, could you help me for a moment?" was
: >probably all you needed.

: >I freely admit that once she noticed you she should have dropped
: >everything and gone to your assistance--customers are what keeps a
: >company going.  But you treating her that way and refusing to lower
: >yourself to actually address her certainly wouldn't have helped.  No
: >wonder sales people get bad attitudes if that's how their customers treat
: >them.

I *did* say "excuse me".  That's what I'd meant by "waiting patiently".
However, it didn't seem to make a difference, so I tried a different
method.

Arielle
--
Love to eat new systems...	  <--thanks to Kliban, Williams, et al.  
New systems what I love to eat:	        akagan@gmu.edu (Moonbeams R Us)
Bite they little heads off;	arielle@ogi.ogi.com (after August 11th) 
Nibble on they tiny keys...        http://osf1.gmu.edu/~akagan/air.html		
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From: akagan@osf1.gmu.edu (Arielle Kagan, Frumious Bandersnatch)
Subject: Re: (long) BAD experience with Macy's registry dept., DC
Date: 1995/08/10
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