🚀 go-pugleaf

On Wed, 24 Mar 1999 21:21:57 GMT, billacri@rogers.wave.ca (Auction
Depot) wrote:

>   
>Please visit us at The Auction Depot Limited.
>Conducting Computer Internet Auctions since 1996
>For those who know a good deal when they see it.
>Sales close every Tuesday and Friday at or just after 3:00pm EST.
>http://www.auctiondepot.com

B U Y E R     B E W A R E   !!!


We purchased several thousand dollars worth of goods from these 
people over a 2 week period.

1.
The claims they make about condition, features etc are misleading at 
best.  Many of the items we bought were in very bad condition.  Case 
in point -- a 21" monitor (we bought 2 of them) that had a chip in 
the tube and a few scratches in the tube.  "Bill" the owner of the 
place claimed that he tested the units personally and they were in 
perfect condition.  Upon taking it out of the box, it was clear that 
the unit was damaged.  Any fool could have seen this.  He replaced 
the monitor twice until he had one that did not have chips or 
scratches in the tube.

2.
We also bought several DEC PC's from him.  2 of them did not contain 
the amount of RAM or keyboards or mice that he claimed in his ad, all 
of them did not contain the 16bit sound card that he claimed in his 
ad.

3.
The "shipping and handling" fee they charge is a FRAUD.  We picked up 
some of the items ( the monitors and PC's) and paid "Bill" in person 
for them.  He still insisted that we pay a $40 "handling" charge for 
EVERY PIECE.  i.e. 2 monitors and 3 PC's means a extra $200 for Bill 
in his pocket.  Upon asking him why he does this, his reply was "I 
have to make money."  

We later found out that that he charged our credit card for the PC's 
that we picked up and paid for in person (in item 3.).  After several 
telephone calls to "Bill" (yes we tracked down his home phone number) 
he insisted that he did not charge our credit card, yet we had our 
statement in front of us to prove it.  After a week of waiting, he 
credited our credit card back, but we lost money on the conversion 
from CDN to US$ which amounted to $60.  Of course, Bill did not want 
to talk to us about that either.

Now, you may be wondering why we even bothered with this company and 
why we did not just tell him to shove off.  Well, we needed the 
hardware at the time and committed to it for a project.  We learned 
our lesson !!

We tried numerous times to sort out the problems with this company and

"Bill" but received nothing but rude emails back.

Oh BTW when he says the auction ends at 3pm, be careful.   We stopped
bidding at 3pm because we felt we were the winning bidder at that
time.  Well as it turned out, he kept accepting bids and said "he
accepts bids until the bidding stops".  We told him, if we did
business that way, we would have NONE!  He didn't care!   After the
fast buck here..........

We ran a computer business in Toronto for 5 years.  We know 
computers and we know customer service.  We would be out of business 
if we treated our customers this way.  We have not bought anything 
since this incident.  We are posting this email to let everyone else 
know about our experiences with this company.


B U Y E R     B E W A R E   !!!