🚀 go-pugleaf

> - Peter Halani of Ultinet
> HAS threatened to sue me for libel if I don't stop posting the
> truth about Ultinet!
>
> I have replaced the Ultinet with a Toshiba notebook.
> The battery life is a couple of REAL hours, and the screen
> display is several orders of magnitude brighter than the
> Ultinet.
> I did ocassionally use the Ultinet (to keep the battery alive),
> but the serial port has failed, as has the internal modem.
> What can you do with a computer that runs for twenty minutes
> every four or five hours?
> In my modemming I have received messages from others reporting
> really uncouth treatment. In my visit to Ultinet's "new"
>
>
> Believe me, this was no victory. The anger at being treated
> this way dimishes your trust in others, alters your attitude,
>
> D. Doucet
> Toronto, Canada
> d_doucet@netcom.ca


I work for an un-named warranty and service center for Toshiba, AST, and
ACER notebooks.  I have had a multitude of people come into our service
center pleading with us to service their Ultinet notebooks (which are
usually less than 3 months old and still covered by their warranty)
because the store was unwilling or unable to service the  notebook
computer.  They offer premium cash for us to do anything we can to
correct their problems and we usually can't do much because of the
proprietary nature or those machines.

I feel for people that have invested large amounts of money into
systems, hoping that the company will back them, only to find that after
the payment is made, that the customer is on their own.  This is the
exact reason why I would never buy anything but a name brand notebook.
I work around notebook computers every day and personally own an IBM
thinkpad 760 because I feel that it offers the best technology level and
customer service of any machine on the market.  The one problem I did
have turned out to be my own stupidity (after calling the support line,
and having a tech dispatched to my home on a Saturday, correcting the
problem without insulting me all within a 36 hours) because I didn't
read the manual correctly.  Sure I could have gotten the same
specifications in a Hitachi, Daewoo, or even clone system for probably
$1500.oo less, but I would never have the same level of professionalism
and quality of hardware compared to the system I have, and every day I
speak with a customer of a problematic clone, I thank myself for making
the right decision to purchase a higher quality notebook.

I think it boils down to "you get what you pay for".