🚀 go-pugleaf

B U Y E R     B E W A R E   !!!


We purchased several thousand dollars worth of goods from these people
over a 2 week period.

1.
The claims they make about condition, features etc are misleading at
best.  Many of the items we bought were in very bad condition.  Case
in point -- a 21" monitor (we bought 2 of them) that had a chip in the
tube and a few scratches in the tube.  "Bill" the owner of the place
claimed that he tested the units personally and they were in perfect
condition.  Upon taking it out of the box, it was clear that the unit
was damaged.  Any fool could have seen this.  He replaced the monitor
twice until he had one that did not have chips or scratched in the
tube.

2.
We also bought several DEC PC's from him.  2 of them did not contain
the amount of RAM or keyboards or mice that he claimed in his ad, all
of them did not contain the 16bit sound card that he claimed in his
ad.

3.
The "shipping and handling" fee they charge is a FRAUD.  We picked up
some of the items ( the monitors and PC's) and paid "Bill" in person
for them.  He still insisted that we pay a $40 "handling" charge for
EVERY PIECE.  i.e. 2 monitors and 3 PC's means an extra $200 for Bill
in his pocket.  Upon asking him why he does this, his reply was "I
have to make money."  

We later found out that that he charged our credit card for the PC's
that we picked up and paid for in person (in item 3.).  After several
telephone calls to "Bill" (yes we tracked down his home phone number)
he insisted that he did not charge our credit card, yet we had our
statement in front of us to prove it.  After a week of waiting, he
creditted our credit card back, but we lost money on the conversion
from CDN to US$ which amounted to $60.  Of course, Bill did not want
to talk to us about that either.

Now, you may be wondering why we even bothered with this company and
why we did not just tell him to shove off.  Well, we needed the
hardware at the time and committed to it for a project.  We learbed
our lesson !!

We tried numerous time to sort out the problems with this company and
"Bill" but received nothing but rude emails back.

We ran a computer business in Toronto for 5 years.  We know computers
and we know customer service.  We would be out of business if we
treated our customers this way.  We have not bought anything since
this incident.  We are posting this email to let everyone else know
about our experiences with this company.


B U Y E R     B E W A R E   !!!



On Fri, 18 Dec 1998 18:06:41 GMT, billacri@rogers.wave.ca (Auction
Depot) wrote:

> Please visit us at The Auction Depot Limited.
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