🚀 go-pugleaf

On Wed, 20 Dec 1995, Dave Briggman wrote:

> : 	You didn't give the buyer much alternative.  Do you think he'll 
> : ever buy anything else from you?
> 
> So tell us all, Man of All Wisdom, what would you have done?

	As soon as I found out that the customer had a problem, I would 
have replaced the original merchandise as quickly as I could.

	You said that the manufacturer was ready to refund or replace the 
units.  You could have simply gotten new replacement units for your 
customer, swapped them for the defective ones, returned the originals, 
and gotten the refund your self.

	Or if the customer wanted his money back, you could have just 
given it to him and gotten reimbursed from the manufacturer.

	Either way, you would have made the customer happy and you 
wouldn't have lost anything on the deal.

	As it is, you have gotten *tons* of very bad advertising and I 
doubt your customer will be back.

> You buy a used car (since you're an academic) and it's in great shape at
> the time of delivery so you give the dealer a check and you take the car
> off of the lot and drive head-on into a car and damage the car, would you
> expect the dealer to buy the car back? I think not, but then academics are
> good backseat drivers.

	I work at Duke, but I'm hardly an academic.  If the dealer 
guaranteed that the car would plug into a slot in my computer and expand 
its memory, and if there was no visible sign of damage as a result of the 
head-on, then I *would* expect a refund.

	Jim