🚀 go-pugleaf

There has been a lot of dissatisfication expressed with the
quality and cost of the cable companies in the triangle area.
I, too, am less than pleased with the service and am curious
if anyone else would switch companies if the choice was
available.  So, here's a little survey.   Please email responses
to me (key@mcnc.org) and I'll post the results.

1.  Do you believe you should have a choice between cable companies?

2.  If you could choose between one or more cable companies, would
    you switch from the one you are currently hooked up to?  Would
    you switch only if the hookup is free or would you switch anyway
    to get better programming and services?

3.  What are your major complaints with the current cable company?

4.  What services would you like to see cable companies offer that
    you are not currently receiving?  (i.e. cable service that is
    compatible with today's high-tech electronics--be specific please).

5.  What is your opinion of your cable company's:
    a)  timliness of response to service calls?
    b)  knowledge of customer service representatives?
    c)  professionalism of customer service respresentative (are
        you treated with courtesy or are they defensive and brusque)?

6.  What programs would you like to receive that you are not
    currently getting?  Would you like an option of receiving
    fewer channels for less money and/or more channels for more
    money (this used to be referred to as tiers and is no
    longer available as far as I know).

7.  Have you ever had problems with your monthly statement?  If so,
    how difficult was it to get the matter resolved?

8.  Do you think the bill is received far enough in advance of the
    due date?  If not, what do you consider a reasonable amount of
    time?

9.  If you have other complaints with your cable company that may not
    be covered above please feel free to voice them.