🚀 go-pugleaf

I only qualified for IDSL which is a variant of ISDN and at my location had
no physical constraints. I am aware that the root cause of my problem was
probably the telco, but in 4 months Covad failed to even meet with them
despite my requests. Of the eight or so trouble tickets I opened, Bell
closed 2, the others were closed by COVAD themselves. None of these closed
tickets resulted in me having service. I pleaded with them to assign one
technician to pursue this for me and they did not. They prefer to play ping
pong between themselves, the ISP and Bell. No one took responsibility for my
service. All I received was inaccurate, untimely and inadequate support. I
analysed the trouble logs and the breakdown for delays was BS 30%, Speakeasy
20% and Covad 50%.
/Ian


"Will Kramer" <willardk_NOSPAM@acedsl.com> wrote in message
news:7c14bsglun334bprlrm6n69qdgt02u2mfr@4ax.com...
> Didn't you forget a third party here?...the telephone company that
> provided the loop?  Yes its crazy the way these DSL installs need to
> be coordinated but usually the biggest problem is the loop thats
> installed....did they ever give you the measured electrical distance?
>
>
> Will
>
> "Ian Storrs" <storrs@bellsouth.net> wrote:
>
> >
> >Below is the final e-mail concerning my order for DSL from COVAD and
> >SPEAKEASY. These two companies failed to get the line working in 4
months.
> >Indeed it seems that all they are capable of doing is opening and closing
> >trouble tickets in an effort to stall the end users. They openly lie to
> >customers about resolution dates for technical issues. In short they are
> >unprofessional and border on fraudulent.
> >
> >Open letter to COVAD, SPEAKEASY and their potential customers (victims).
> >
> >"Covad came to my house for the 3rd time, only to confirm that the line
> >still does not
> >work, which should have been obvious from my almost continuous calls to
TAC.
> >It soon became evident that NOTHING had been done to resolve this issue,
> >despite assurances by e-mail, phone and in TAC updates. This was a total
> >waste of my time, as were all previous visits. This level of service is
> >totally unacceptable. This order is cancelled, and the Covad technician
had
> >possession of the router when he left. All good faith has been exhausted.
> >
> >
> >Furthermore, I am billing Speakeasy and Covad for 7 hours of wasted time
on
> >this order at $75 per hour totalling $575. Let me make it clear to both
> >companies that I am so upset by the way I have been treated that I will
take
> >full advantage of the legal system to secure this compensation.
> >
> >
> >Finally I would like to make it clear to both companies that their
current
> >methods for installation and support are totally inadequate. As I have
> >spoken and emailed with at least 20 different agents of these two
companies
> >it has become evident that NO ONE seems to have control over how orders
are
> >handled, there is no internal communication between or within these
> >companies, and customers are treated with absolute disregard. This is by
far
> >the worst end user experience I have had in any commercial transaction.
> >Please have the decency to forward this complaint to you quality control
> >departments, if such a thing exists.
> >
> >Regards,
> >Ian Storrs
> >"
> >
> >
> >
>
>