🚀 go-pugleaf

Below is the final e-mail concerning my order for DSL from COVAD and
SPEAKEASY. These two companies failed to get the line working in 4 months.
Indeed it seems that all they are capable of doing is opening and closing
trouble tickets in an effort to stall the end users. They openly lie to
customers about resolution dates for technical issues. In short they are
unprofessional and border on fraudulent.

Open letter to COVAD, SPEAKEASY and their potential customers (victims).

"Covad came to my house for the 3rd time, only to confirm that the line
still does not
work, which should have been obvious from my almost continuous calls to TAC.
It soon became evident that NOTHING had been done to resolve this issue,
despite assurances by e-mail, phone and in TAC updates. This was a total
waste of my time, as were all previous visits. This level of service is
totally unacceptable. This order is cancelled, and the Covad technician had
possession of the router when he left. All good faith has been exhausted.


Furthermore, I am billing Speakeasy and Covad for 7 hours of wasted time on
this order at $75 per hour totalling $575. Let me make it clear to both
companies that I am so upset by the way I have been treated that I will take
full advantage of the legal system to secure this compensation.


Finally I would like to make it clear to both companies that their current
methods for installation and support are totally inadequate. As I have
spoken and emailed with at least 20 different agents of these two companies
it has become evident that NO ONE seems to have control over how orders are
handled, there is no internal communication between or within these
companies, and customers are treated with absolute disregard. This is by far
the worst end user experience I have had in any commercial transaction.
Please have the decency to forward this complaint to you quality control
departments, if such a thing exists.

Regards,
Ian Storrs
"