🚀 go-pugleaf

Our next presentation in the System Administrator Lecture
Series is this Friday, April 10th.  This presentation will
be held on the University of North Carolina at Chapel Hill
campus in the Computer Science building, Sitterson Hall,
room 011 beginning at 1:30 PM.  

The presentation will be broadcast for two way interaction 
to all sites on the CoNCert network.  If you plan to view 
the presentation at one of the remote sites listed below 
please contact them prior to the presentation to let them 
know you are coming so that they can make appropriate 
arrangements.

  Bowman Gray School of Medicine     -  Tom Findley	     748-3255
  Duke University                    -  Gene Bradley         660-6585
  East Carolina University           -  Ron Rouse            551-2979
  MCNC                               -  Darleene Heath       248-1411
  NC A&T                             -  Mary Mason           334-7614
  North Carolina State University    -  Becky Sisson         515-2601
  Research Triangle Institute (RTI)  -  Susan Rogers         541-6920
  UNC-Asheville                      -  Greg Dillingham  704-251-6333
  UNC-Charlotte                      -  Blondean Harrington  547-2435
  Winston Salem State University     -  Richard Edwards      750-2680 


Information on the presentation:


The *New and Improved* Help Desk or: Where Do We Go From Here?

			Carole Page
		Manager, Technical Support, 
		   IT Client Services.
		       ComputerLand


		Friday, April 10, 1992, 1:30 PM

		   Sitterson Hall room 011
	  University of North Carolina at Chapel Hill

In this seminar, Carole Page of ComputerLand, RTP, provides a 
look at what it took to replace the "helpless" desk with a 
successful hotline in a major RTP corporation.  Carole will 
share both those things that worked, and those that did not. 
Changes in operating systems and environments will also be 
addressed. A look to the future of user support and participant 
discussion is planned.  

Carole Page is a graduate of Colorado College.  After a career 
in education and self employment in Colorado she found her way 
to North Carolina and the University of North Carolina at Chapel 
Hill.  Carole served in various positions while at UNC, most 
recently as Training Manager for Microcomputer Support.  Carole 
joined NYNEX (later acquired by ComputerLand) in December of 1990.  
Since June of 1991 Carole has managed the help desk for a large 
pharmaceutical company under contract with ComputerLand. 


__________

William E. Howell
Director of Computer Services
Computer Science Department
University of North Carolina at Chapel Hill
120 Sitterson Hall, Campus Box 3175
Chapel Hill, NC  27599-3175
Office: 919-962-1717, Receptionist: 919-962-1700
Fax:  919-962-1799
Email: howell@cs.unc.edu