🚀 go-pugleaf

This is a copy of a letter I have sent to the Texas State Board Of  
Insurance. It is to the best of my memory what has happened to this  
date (Tuesday September 27, 1994). The information in this letter  
is from my experiences with the Farmers Insurance Inc. This is in  
no way related to my work or the Company that I work for.  They  
are not responsible for any information inside of this letter....

I am sending a copy of this to the Net and a copy to the Texas board of  
insurance. Maybe one or the other will help. If you read this PLEASE SEND  
ME EMAIL. I will fax FARMERS a copy of this letter with your responses and  
show these insurance company that they need to clean up their act. If you  
have FARMERS insurance please call your agent and tell of this and explain  
that you might need to change insurance company's if this is the kind of  
service You can look forward to.. 

Thanks for your help here is what happend

Scott Evans
sevans@dallas.bozell.com
 
 


On  Wednesday September 14, 1994 at 7:03 PM I was hit by a 17  
year old kid. He came across into my lane of traffic and hit the  
drivers side of my 1993 Chevy Silverado.
At the scene of the accident he stated to the officer that he was at  
fault. I also had 5 witnesess that also say that the kid was at fault.   
The only problem is that a address he gave to me and the police  
was false. This was his parents address and he was no longer  
living at this address. FARMERS INSURANCE refused to get me a  
rental car until they talked to the 17 year old kid that hit me.  I  
missed all day at work on September 15 due to the fact that the  
front end of my car was damaged and was unable to travel on the  
highway  without  being a danger to me and others. 

At 9:00 PM on Thursday September 15, 1995 I found the the kids  
car parked outside of a house in Plano Texas. I called the police  
to see if the kid could be picked up for false information on a  
Police Report.. Nothing Came of this. I then called the  Farmers  
Insurance and left a message on their recorder telling them the  
where abouts of the kid and asked them to call me back when they  
received the message. I received a call from a very rude secretary  
from the  Insurance agents office. They asked me "Well do you  
have a phone number for this address". I said," No I just found his  
car parked in front of this address." Her reply was," Well Maybe  
we should call the FBI".  Needless to say I went through the roof. I  
called the District Supervisor and reported this outrageous   
remark. At this time it was Friday and I still did not have transportation   
and they were still saying that they would not give me a car until  
they talked to the kid. At this point I have tracked down the kid, the  
address of the other two kids in the car. I had talked to the drivers  
parents as well as to the parents of the passengers.  
I had to borrow my mothers car to get to work friday  
and go to her wedding that night. Needless to say  I am a little  
upset at this point. I have 5 witness that say the kid was at fault. I  
have a police report that says the kid was at fault. He stated to the  
police officer that he was at fault but I was without a rental car... I  
was and still am very upset. I was unable to get in to see a doctor  
on Friday and I was so upset I was not able to hold food down for  
three days.  Friday I talk to the investigator and he tells me that if I  
go get a copy of the police report that my help to speed things up.  
If he had to send off for it it might take up to a week to ten days to  
get a copy and they would have to talk to the kid anyway. So I  
went to the Police Station on the way to my mothers wedding to  
get a copy of the police report.  Needless to say on the happiest  
day of my mothers life I am less that happy. Friday night I call and  
talk to the kids parents one last time to ask for there help in getting  
the kid to call FARMERS INSURANCE. They inform me that he  
called them Friday and talked to the insurance argent. Monday I  
call and I was told that no he did not call.. I am just a little upset at  
this point. After fighting it out with them till about noon on monday  
they finally agree that there was an accident and that the kid was  
at fault and they would get me a car. I informed them that I was  
driving a half ton pickup and that I wanted a half ton pickup as a  
rent car. After a few problems they agree. around 1:00 I get a call  
for a man from a rent car place. He wanted Directions to my office.  
I gave him the directions and just before I hung up I asked what  
kind of truck are you bring by. He sounded a little confused. He  
said, "No mister Evans this is not a truck it is a car."  I said no that  
it was a truck or at least it had better be... He said no but he would  
try to fix the problem. Around 3:30 I get a call back. I am sorry  
Mister evans we don't have any trucks. I explained to him I was  
almost killed in a car wreck about a year earlier and the I had to  
drive to work on 635 (for the people out side of Dallas that is a big  
mess in rush hour traffic) and I wanted something with some metal  
around me in case I had another accident so I would have a better  
chance of walking away.  He said Ok I will try another company.  
Around 4:00 I received the name and number of a car place that  
had a truck. I called and they seed yes that they had one and  
would call FARMERS INSURANCE to get the ok.. I ask  what do  
you mean you will call them??? I thought they called you..  No  
Mister Evans the other rent car place called. A few minutes later he  
calls and says everything is clear come and get it... He was very  
nice he waited an hour and a half after office hours on a Monday  
night until I got there for me...  So I was happy for a while.  
Wednesday September 21 1995 I call and ask what is the status  
on getting my car fixed. I was told that they had not assigned an  
adjustor to my case yet. I say it has been a week and nothing had  
happened,  what kind of place are you running?!?!?  So I call back  
Thursday and still there is no adjuster assigned. So Late Thursday  
I finley get an adjusters name. Friday I call and talk to him. he says  
he is planning on going out to look at my truck today and that he  
will call when he gets back to the office. I get  a call on my voice  
mail that says I have looked at your car and will have an estimate  
by monday morning.  It has been 10 days and I still don't have an  
estimate from the Insurance company.. Day 13 I have to call the  
insurance adjustor (he does not call me) and I find that he says  
that about $1000 dollars of the damage was not caused by the  
accident and the y will not pay for it. So I call his supervisor. He  
goes and looks at my truck and says the same thing. Farmers  
Insurance will not PAY... So far I have missed a day and a half of  
work, had to track down the kid myself, was not able to hold down  
food for three days, was in less that a happy mood at my mothers  
wedding, and still have not had my car fixed. So I turn in a report  
for all the crap I have been put through. They offer me $500 dollars.  
The Damage they refuse to pay for will cost me $1000..  So here  
we are. I talked to several Lawyers but unless I am hurt they don't  
want the case. They can't make money on it.. So That is it I am short  
$1000 dollars and they are happy. Will Mabe not depending on how this  
letter turns out...



Thanks 

Scott