🚀 go-pugleaf

Level II Help Desk Analyst (MD Baltimore)  Position JOS1468

Salary  Range:  40-45K  Description:  Minimum  Requirements: Degree in
Computer and Information Science, Information  Technology  or  related
field,   or  equivalent  expeience.   Advanced  Degree  is  preferred.
Minimum 1-2 years experience as a System  Administrator  or  Technical
Support  Analyst  (Help  Desk)  in  a  Windows  NT  Enterprise Network
environment.  Experience  on  a  Trading  floor  a  significant  plus.
Proficient   in   TCP   IP  and  LAN  WAN  infrastructure.   A  strong
understanding of Windows 95, 98 and Windows NT 4.0  Operating  Systems
as   well   as   desktop   hardware.   Strong  software  installation,
configuration, and troubleshooting  skills.   Basic  software  product
experience  including  MS Office Suite, AntiVirus, Terminal Emulation,
Intra  and  internet  browsers,  communications,   and   multi   media
applications.    Experience   with   Finance   or  banking  operations
applications a significant plus.  Primary Responsibilities:  Frontline
Trading  Floor Support.  Level II Help Desk position handling Customer
break/fix and fulfillment requests related to NT Operating System  and
associated  desktop  products  as well as Market Data Service business
applications.  Other activities include helping customer navigate  the
technology  organization,  informal  customer  training,  and possible
travel to other regions to support colleagues.  The company  offers  a
competitive  salary  and  benefits package.  recognizes and values the
diversity of its employees, customers  and  business  partners.   Must
pass  a  drug test, have a professional ppearance, and be able to work
in a fast-paced environment.  Excellent opportunity to grow  with  the
company.  US Citizens or permanent residents only.