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Subject: JOB: US - Chicago,IL -- E-CRM Consultant
From: JDG Associates Inc.
Organization: JDG Associates Inc.
Newsgroups: uiuc.misc.jobs,aol.neighborhood.il.chicago.jobs,aol.neighborhood.il.jobs,chi.jobs,chi.jobs.offered

Job Title: E-CRM Consultant
Company:   JDG Associates Inc.
Job ID #: 11071
Location: Chicago,IL
JDG Associates Inc. has a position for a E-CRM Consultant
in Chicago,IL.

Responsibilities:
Full time permanent positions in major cities nationwide.  US Citizens and Permanent Residents only.
Leadership role enabling CRM (Customer Relationship Management) processes of Market/Sell/Serve, ie optimizing the value of the internet/eCommerce as a customer channel in a personalized, differentiated manner.  
Responsibilities:
* Leadership in development & delivery of business capabilities for CRM process, operational, organization and enabling infrastructure requirements.  
* Development and delivery of business solutions  utilizing electronic customer channel.
* Development & delivery of change efforts for successful integration & transformation of the extended enterprise- utilizing electronic customer channel. 
* Business development activities for E-CRM delivery excellence team.  
* Project Management.

Desired Requirements:
* Bachelors degree.
* 5-7 yrs in software industry + 2 yrs of BPR or mgmt.
* Min 1 year industry project experience.
* Lead in execution of business integration effort w/internet technology.
* Project Lead (MS Project)
* C/S development/windows environment & web development.  
* EC experience: Implementation of project using EC as mechanism to market/sell/serve customers.  EC issues: (content staging, security, personalization, profiling),  Process Consulting tools (matrices).
 Technical Skills:
* GUI, functional design & user testing (c/s development & implementation).
* Net Centric Technical Architecture
* Customer interaction models & their relationship over electronic channel (internet navigation tools, internet services, communications).
* Travel 100 percent. 


Contact: Patricia Carlton
Phone:   301/340-2210
Fax:     301/762-3117
E-Mail:  carlton@jdgsearch.com

Or, send your resume to:
                JDG Associates Inc.
                Attention: Patricia Carlton
                1700 Research Blvd.
                Rockville, MD
                20850

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JDG Associates Inc. is an Equal Opportunity Employer.