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Article #168

Re: Dell "personalised" web page woes

#168
From: David Lawson
Date: Sun, 13 Feb 2000 00:00
38 lines
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In article <IlM64NBXYVp4EwDO@pigsonthewing.demon.co.uk>, Andy Mabbett
<andy@pigsonthewing.demon.co.uk> writes
>I set up my "personalised" page at;
>
>        http://support.euro.dell.com/uk/en/home.asp
>
>which is supposed, based on the unique identification of this PC, to
>show what driver upgrades are available for it.

>
>It doesn't seem very personalised.

 As far as I remember, the personalisation is only a recognition of your
machine code to tell you which model you have. You can choose that for
yourself.

> Not only are there broken links, but
>several of the items seem to be redundant, or duplicate - Win NT
>drivers, Win 95 patches, and patches for other territories, when I'm
>using Win 98, as supplied, in the UK.

 They tend to leave all the drivers on the page because the
personalisation is so broad.

>
>How am I, let alone a technically naive user, supposed to know which
>drivers are the correct ones to use?
>

 What are you looking for?

>When I tried to report the problem, the scripting on their "comment"
>form was broken.


 I gave up bothering with comments because they never got answered. 
-- 
David Lawson - London
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From: David Lawson <david@artful.demon.co.uk>
Subject: Re: Dell "personalised" web page woes
Date: 2000/02/13
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