🚀 go-pugleaf

S n u ff y <kiss@my.face> wrote in message
news:85kl68$2k6t$1@quince.news.easynet.net...
> These are stories from help desks around the country.
> At 3:37 a.m. on a Sunday, I had just looked at the clock to determine my
> annoyance level, when I received a frantic phone call from a new user of
> a Macintosh Plus. She had gotten her entire family out of the house and
> was calling from her neighbour's. She had just received her first system
> error and interpreted the picture of the bomb on the screen as a warning
> that the computer was going to blow up.

Should have had an Amiga, the "Guru meditation period" would have shut her
up for a while :-)
>
> Customer: "I received the software update you sent, but I am still
> getting the same error message."
> Tech Support: "Did you install the update?"
> Customer: "No. Oh, am I supposed to install it to get it to work?"

I had this myself yesterday.

> ----------------------------------------
>
> Tech Support: "Ok, in the bottom left hand side of the screen, can you
> see the 'OK' button displayed?"
> Customer: "Wow. How can you see my screen from there?"

And this as well, almost. I was logged into the client's site using
pcAnywhere, they have a dedicated machine for me to dial into whenever I
want. The client was in his office (about 20 yards from the office where the
pcAnywhere slave is running and 200 miles from me). As he talked me though
what he was doing, I was following his movements and bringing up the same
record in the database, he then asked, "now we're on the same record, can
you see me moving the mouse?".

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trevor@easynet.co.uk
http://www.trevor.easynet.co.uk