🚀 go-pugleaf

In message <qeTHRNBoooQ9EwIZ@pigsonthewing.org.uk>, Andy Mabbett
<andy@pigsonthewing.org.uk> writes
>When I try to run the software, I get the error "No scanning sources
>were found. Reinstall the scanning software. [2138]", and the software
>aborts.

Here is HP's advice (edited to remove the very basic explanations):

        The issue you are facing can be caused due some files not
        installed while the installation process. To resolve this issue
        please uninstall and reinstall the HP scanning software in the
        safe mode.

        Please follow the steps listed below to uninstall and reinstall
        the scanning software in Safe Mode, avoiding any software or
        driver conflicts..

        Step 1: Disconnect the scanner from the computer system

        Step 2: Uninstall the HP scanning software

        Step 3: Delete all of the remaining files installed by the HP
                Scanning Software

                        Scanjet*
                        hpsc*
                        hpsj*


                Click File, then click Empty Recycle Bin.

        Step 4: Copy the installation files to the Desktop

                The drivers for many products can be downloaded free of
                charge from our Web site:

                        1.   Go to [I]

        Step 5: Restart the computer in Safe Mode


        Step 6: Install the HP Precisionscan software in Safe Mode

                Note: For more in-depth Safe Mode installation
                instruction, visit the following Web site [II].

                After the HP Scanjet scanning software has completed
                installing, shut down the computer system.

                Reconnect the scanner to the computer system using the
                USB, parallel or SCSI interface cable, then plug in the
                scanners power cord.

                Reconnect the scanner power cable to the scanner and
                power outlet.

                Restart the computer system.  The New Hardware prompt
                will appear upon restarting and install the necessary
                drivers.

[I]
<http://www.hp.com/cposupport/scanners/support_doc/bps05330.html>

[II]

<http://www.hp.com/cposupport/scanners/support_doc/bps03988.html >

The latter URL, includes:

        Windows 2000 Professional may experience unusual behavior when
        using Safe Mode. For information on this, please reference the
        Microsoft(R) support document Cannot Run Windows 2000 GUI-Mode
        Setup in Safe Mode (Q243068).

with a link to:

<http://support.microsoft.com/default.aspx?scid=kb;en-us;Q243068>

That, in turn, says:

        If you encounter any problems during this phase that require the
        system to restart, do not select any Safe-mode startup.

Needless to say, my machine will not start in Safe Mode (but hangs,
rather than producing the error on the MS page).

The HP page does not give advice on what to do in this circumstance.

Following the HP instructions without Safe Mode simply recreates the
position I was in when I started, with err or [2138] when I try to run
the software *even before reinstalling the scanner*.
-- 
Andy Mabbett
                "May contain traces of nuts or seeds."

                                (label on a packet of popcorn)