🚀 go-pugleaf

Fleeing from the madness of the http://groups.google.com jungle
<carter8491@yahoo.co.uk> stumbled into  
news:uk.telecom.broadband,alt.internet.providers.uk,uk.net.providers.aaisp,demon.service,alt.www.webmaster
and said:

That's an interesting collection of groups.

> It is almost a month but Telecity_Redbus management is not telling its
> customers why Friday 23 June Power Outage put its customers to heavy
> losses.

I feel your pain - but 'why' questions never receive a satisfactory answer  
IME

> On preceeding two days Telecity_Redbus engaged in maintainance of its
> power infrastructure.

Tell me about it.

> Of course customers protested and asked for same to be done on any of
> the long weekends but few bucks were to be saved.

Bean counters never manage to grasp what it is that the customers are  
actually buying.  Hint: it's rarely an item on the stock sheet.

> Even Telecity_Redbus's own engineers were aghast at management's
> dicision to do maintainance in the middle of the week.

cite?

> Many customers were sold two seperate powerlines by saying that they
> can never be without power except the datawarehouse getting
> disintegrated under a nuclear attack.

I manage several facilities in Sov - Including my own and my customers we  
had 6 servers fatally affected - two have not come back to life resulting  
in financial loss for the rackspace reseller as well as considerable  
inconvenience for the server owners.

Docklands used to be the de-facto standard for hosting facilities.  It's  
becoming a PITA.  Two hours from here (Twickenham) except in the dead of  
night - Thanks Ken, you're doing a great job.  I am investigating  
alternatives and have open dialogues with several providers - most of whom  
have datacentres nearer (in travel time) to my location.

FWIW: I am also looking at local UPS units to protect the servers against  
quick-fire power outages.  Of course, these solutions need expensive  
rackspace and add to the power load.

Certainly there is no easy solution to providing reliability when service  
levels at your provider go AWOL.

-- 
William Tasso

http://williamtasso.com/words/what-is-usenet.asp

carter8491@yahoo.co.uk wrote:
> It is almost a month but Telecity_Redbus management is not telling its
> customers why Friday 23 June Power Outage put its customers to heavy
> losses.
> 
> On preceeding two days Telecity_Redbus engaged in maintainance of its
> power infrastructure.
> 
> Of course customers protested and asked for same to be done on any of
> the long weekends but few bucks were to be saved.
> 
> Even Telecity_Redbus's own engineers were aghast at management's
> dicision to do maintainance in the middle of the week.
> 
> Many customers were sold two seperate powerlines by saying that they
> can never be without power except the datawarehouse getting
> disintegrated under a nuclear attack.
> 
What power outage?
I didn't see one.

-- 
      Tony Firshman
<firstname>@<surname>.co.uk

<carter8491@yahoo.co.uk> wrote in message 
news:1153048876.875983.48110@p79g2000cwp.googlegroups.com...
> It is almost a month but Telecity_Redbus management is not telling its
> customers why Friday 23 June Power Outage put its customers to heavy
> losses.

Which Telecity site ?
We havent experienced any outages at our suite in Manchester ... although we 
have our own power system

> On preceeding two days Telecity_Redbus engaged in maintainance of its
> power infrastructure.
>
> Of course customers protested and asked for same to be done on any of
> the long weekends but few bucks were to be saved.
>
> Even Telecity_Redbus's own engineers were aghast at management's
> dicision to do maintainance in the middle of the week.

What time of day ?
Normally we carry out maintenance / upgrade work in the wee small hours 
(midnight till 6am) - during low traffic times. Even then, the work can only 
be carried out if there is to be no interuption to any services.

> Many customers were sold two seperate powerlines by saying that they
> can never be without power except the datawarehouse getting
> disintegrated under a nuclear attack.

Telehouse (Docklands) had more than that ... they still suffered a power 
outage a few months back   :o( 

Tony Firshman wrote:
> carter8491@yahoo.co.uk wrote:
> > It is almost a month but Telecity_Redbus management is not telling its
> > customers why Friday 23 June Power Outage put its customers to heavy
> > losses.
> >
> > On preceeding two days Telecity_Redbus engaged in maintainance of its
> > power infrastructure.
> >
> > Of course customers protested and asked for same to be done on any of
> > the long weekends but few bucks were to be saved.
> >
> > Even Telecity_Redbus's own engineers were aghast at management's
> > dicision to do maintainance in the middle of the week.
> >
> > Many customers were sold two seperate powerlines by saying that they
> > can never be without power except the datawarehouse getting
> > disintegrated under a nuclear attack.
> >
> What power outage?
> I didn't see one.

William Tasso "had 6 servers fatally affected - two have not come back
to life"

> -- 
>       Tony Firshman
> <firstname>@<surname>.co.uk

Gizmo wrote:
> <carter8491@yahoo.co.uk> wrote in message
> news:1153048876.875983.48110@p79g2000cwp.googlegroups.com...
> > It is almost a month but Telecity_Redbus management is not telling its
> > customers why Friday 23 June Power Outage put its customers to heavy
> > losses.
>
> Which Telecity site ?

At London Sovereign House.

> We havent experienced any outages at our suite in Manchester ... although we
> have our own power system
>
> > On preceeding two days Telecity_Redbus engaged in maintainance of its
> > power infrastructure.
> >
> > Of course customers protested and asked for same to be done on any of
> > the long weekends but few bucks were to be saved.
> >
> > Even Telecity_Redbus's own engineers were aghast at management's
> > dicision to do maintainance in the middle of the week.
>
> What time of day ?

Whole time on Wednesday 21st, Thursday 22nd and Friday 23rd June 2006

> Normally we carry out maintenance / upgrade work in the wee small hours
> (midnight till 6am) - during low traffic times. Even then, the work can only
> be carried out if there is to be no interuption to any services.
>
> > Many customers were sold two seperate powerlines by saying that they
> > can never be without power except the datawarehouse getting
> > disintegrated under a nuclear attack.
>
> Telehouse (Docklands) had more than that ... they still suffered a power
> outage a few months back   :o(