🚀 go-pugleaf

"Malcolm Muir" <malcolm@demon.net> wrote in message
news:slrnaug1rt.abn.malcolm@muir-et5.staff.demon.net...
> On Fri, 29 Nov 2002 23:30:11 +0000, Dominic Sexton
<dsnwz@dscs.demon.co.uk> wrote:
> >In article <slrnauevti.nat.malcolm@muir-et5.staff.demon.net>, Malcolm
> >Muir <malcolm@demon.net> writes
> >>Why can't you ? I have no idea.
> >
> >One idea - is the SIM in the phone / pda on a Just Talk (pay as you go)
> >tariff. As far as I am aware Orange do not allow digital connections
> >from these and the Orange romp will only accept digital connections...
>
> Indeed, the service is (AFAIK) only available to Orange Data and Fax
> enabled customers. Orange will enable this free of charge for contract
> customers. This of course is nothing to do with Demon as we have no
> control over who has access to the Orange data service.
>
> --
> Malcolm S. Muir                               Demon Internet
> Sunderland                                    322 Regents Park Road
> England                                       London N3 2QQ

Malcolm,

Thank you for taking the time to continue this thread. I do appreciate it as
it does at least feel like someone is at last listening.

OK in my original post I stated .......................................

>Just wondered if anyone was successfully using the Orange Digital number
>07973 100 666. I have tried and failed. Using my Orange phone I can connect
>to the standard numbers or the Orange Analogue numbers fine but if I try
the
>Digital one the call is answered but there seems to be no attempt at
>authentication.

This gave the symptoms as I had them. I think the key point here is that the
call is being answered so the phone is receiving a signal OK, making the
call OK and the Orange network is connecting the call to somewhere. The next
step in the process is authentication. From your posts you seem to imply
that my Demon username and password should be authenticated by Orange on
their network and then I should get a connection to the Internet via the
Demon network. Is this correct, who authenticates Demon users, is it Demon
or Orange? How do I confirm my calls are being connected correctly to the
right place for authentication each time.

Since I first posted I have received some advise from another user on the
correct settings to use on my phone (which were in fact how I had them set
to start with) and I now find the service works occasionally I just wasn't
trying enough times! For example I tried it on the way in this morning at
8.30 and it failed and tried it again an hour later and it worked OK and I
picked up my messages. On average I find it now works about 1 in 10 times.
Last week I tried several times in a row at about 10.30 in the evening and
couldn't get on to the service. Does this indicate congestion and if so to
whom should I speak to establish where the bottleneck lies?

My whole problem with episode is not particularly that I am having
difficulties, this happens. Frequently in my work I find when you are
dealing with two different suppliers you can get issues when things go
wrong. No, what makes me so angry is the fact that both company's are so
busy telling me it's not their fault and neither seems interested in the
service provided to me, their customer. If its not Demons problem, prove it!
Why not work with me to establish where the problem lies. Now Orange have
closed down their own ISP service there must be hundreds of people like me
who would like to use the internet on the move. Moreover the requirement is
hardly likely to diminish looking at all the new services and mobile
hardware we are all being bombarded with every day. Surely Demon could gain
substantial amounts new business from this requirement. This will not happen
if when a customer does get a problem they are told 'Its not our service, we
don't maintain it and we can't help you fix it'!

Surely you must appreciate this is frustrating. If you had a problem
receiving one particular service on your TV which otherwise worked
perfectly, who would you speak to, the broadcaster or the TV manufacturer?
If both denied it was their problem what would you do? Would you feel like a
valued customer? Would you ever choose either supplier again if you had a
choice?

I am just having a 'bracing' cup of tea before I call the helpdesk again and
explain the whole problem all over again to someone else together with my
latest findings. If anyone is interested I am happy to feed back the results
especially if I do manage to find out why it only occasionally connects
successfully.

Cheers,

Hugh.