🚀 go-pugleaf

"Hugh Pritchard" <Hugh_spamtrap@ikuzus.demon.co.uk> wrote in message
news:3de3684e$0$307$bed64819@pubnews.gradwell.net...
>
> "Malcolm Muir" <malcolm@demon.net> wrote in message
> news:slrnau6fiu.u2o.malcolm@muir-et5.staff.demon.net...
> > On Mon, 25 Nov 2002 22:57:49 +0000, David Wood <david@wood2.org.uk>
wrote:
> >
> > If we are talking about the 07973 Orange access number, it has not
> > been ceased. If it is not working there is a fault either at Demon or
> > Orange.
> >
> > --
> > Malcolm S. Muir                               Demon Internet
> > Sunderland                                    322 Regents Park Road
> > England                                       London N3 2QQ
>
> Malcolm,
>
> I am indeed talking about that very same number. The information you
supply
> however is hardly helpful. As I said in my original post I am a customer
of
> both companies, I am paying both companies, I have reported my lack of
> success at using the service to both companies and both have blamed the
> other. This was the situation when I first tried it in February and seems
to
> still be the case now 10 months later. I am left a 'piggy in the middle'
> certain someone is taking the p**s out of me but not quite sure who to
> blame. It becomes increasingly tempting to when one feels that a company
> doesn't care to take ones business elsewhere. Nowadays that's easier to do
> than ever too.
>
> I have been a Demon customer for over 7 years now and sadly I think this
is
> indicative of the way service seems to have deteriorated in recently. Time
> was when Demon was the champion of the customer and warranted the monthly
> fee because of their innovative and flexible service. Sadly this seems to
be
> an example this is no longer the case.
>
> I would urge you that Demon and Orange agree whose fault it is AND FIX THE
> ******* THING! If it can't be fixed I would suggest the service not be
> advertised. I would imagine there is probably some legislation regarding
> advertising services that cannot be used. As a recently disappointed
> customer, if the situation were allowed to continue with no improvement,
it
> could prove quite tempting to investigate that point further.
>
> I have just phoned the Demon helpdesk and again been told the problem is
> with Orange. I have managed to log a fault but I have been told Demon
don't
> have any Orange phones to test the service with! I must call back at the
end
> of the week to see if any fault has been found. Further no support can be
> given for configuring devices to use the service.
>
> Is there really no logging information at Demon that shows weather anyone
> else is using the service successfully. At least if I knew it worked I
could
> then see if I can find any other configuration options on the phone or the
> PDA to change!
>
> I am sorry to go on about this but I really am getting thoroughly fed up
> that two large companies can take my money month after month and claim to
> provide a facility but deny any knowledge of who owns it, whether it is
> working and how to use it!
>
> Regards
>
> Hugh
>
>
>

So there we have it. I have been a customer since 1995 and I kept the Demon
faith through all that time. Through the rise of Freeseve and the onslaught
of AOL I kept going but now I feel the evidence is overwhelming. I am glad
for Demon they are so successful that a few users here and there are
expendable. It is a pity that those very customers who helped Demon become a
success are not given any help back when they need it.

Reading this thread, what do we see. I post up a problem and get one brief
and ambiguous post from Malcolm saying there may be a fault and it could be
either Demon or Orange but not actually offering any method to move the
problem forward. Thanks for that Malcolm. I then post a reply explaining how
frustrating this is. Loads of other people post helpful comments and
suggestions but from Demon and Malcolm the silence is deafening! Obviously
after taking my money for all these years when I only wanted the basic
service Demon are not fussed about retaining my custom in future, especially
now I need to use a less mainstream service, even though it is still a
published one.  I have had an even more frustrating time with the helpdesk
too.

No bother, I already have ADSL access with another, far more responsive and
flexible ISP (in fact much like Demon used to be) and I was only keeping the
Demon account cos in my work it is useful to have a dial-up account too. I
will just notify the people who still use my old Demon mail address that the
account will be closing in the near future and move my business to a company
that actually gives a ****. Its a shame but that seems to be the Thus way.
Good luck all for the future its obvious we individuals no longer play any
part in it.

Cheers,

Hugh