🚀 go-pugleaf

"Malcolm Muir" <malcolm@demon.net> wrote in message
news:slrnau6fiu.u2o.malcolm@muir-et5.staff.demon.net...
> On Mon, 25 Nov 2002 22:57:49 +0000, David Wood <david@wood2.org.uk> wrote:
>
> If we are talking about the 07973 Orange access number, it has not
> been ceased. If it is not working there is a fault either at Demon or
> Orange.
>
> --
> Malcolm S. Muir                               Demon Internet
> Sunderland                                    322 Regents Park Road
> England                                       London N3 2QQ

Malcolm,

I am indeed talking about that very same number. The information you supply
however is hardly helpful. As I said in my original post I am a customer of
both companies, I am paying both companies, I have reported my lack of
success at using the service to both companies and both have blamed the
other. This was the situation when I first tried it in February and seems to
still be the case now 10 months later. I am left a 'piggy in the middle'
certain someone is taking the p**s out of me but not quite sure who to
blame. It becomes increasingly tempting to when one feels that a company
doesn't care to take ones business elsewhere. Nowadays that's easier to do
than ever too.

I have been a Demon customer for over 7 years now and sadly I think this is
indicative of the way service seems to have deteriorated in recently. Time
was when Demon was the champion of the customer and warranted the monthly
fee because of their innovative and flexible service. Sadly this seems to be
an example this is no longer the case.

I would urge you that Demon and Orange agree whose fault it is AND FIX THE
******* THING! If it can't be fixed I would suggest the service not be
advertised. I would imagine there is probably some legislation regarding
advertising services that cannot be used. As a recently disappointed
customer, if the situation were allowed to continue with no improvement, it
could prove quite tempting to investigate that point further.

I have just phoned the Demon helpdesk and again been told the problem is
with Orange. I have managed to log a fault but I have been told Demon don't
have any Orange phones to test the service with! I must call back at the end
of the week to see if any fault has been found. Further no support can be
given for configuring devices to use the service.

Is there really no logging information at Demon that shows weather anyone
else is using the service successfully. At least if I knew it worked I could
then see if I can find any other configuration options on the phone or the
PDA to change!

I am sorry to go on about this but I really am getting thoroughly fed up
that two large companies can take my money month after month and claim to
provide a facility but deny any knowledge of who owns it, whether it is
working and how to use it!

Regards

Hugh