🚀 go-pugleaf

so, none of this "find a cheaper price elsewhere for the same product and
we'll match their price it plus another 15% off the our purchase price" line
that I've seen in some commercials on TV - companies Archie Martin-Vox (or
whatever they're called now)

"Russell" <poombah@ii.net> wrote in message
news:3cb30bcd$0$5549@echo-01.iinet.net.au...
> > But i've had dodgey experiences with most computer stores... It's the
> nature
> > of an industry where you might make $10 selling a component.. literally,
> > businesses can't afford to give you good service any more...
>
>
> I'll agree with that.. to a point.
>
> 98% of customers cause absolutely no friction are happy.. but then you get
> the tight arsed penny pinchers who want us to match prices with *name
> withheld* in *suburb on the far reaches of the metropolitan area* because
> they are $10 cheaper on a component we make $5. When we say "Look sorry we
> cant match that its below our cost" we get mouthfuls of abuse how we are
> trying to rip them off.
>
> Then... you get the people who purchase stock, it dies, they try and fix
it
> themselves (tearing every warranty sticker in sight off) and then bring it
> in after they fucked it good wanting it warranted. Politely explaining to
> them they since our supplier will no accept it for warranty we cannot
> replace the item because the warranty is void seems to open us up to a
> volley of threats of "Fine Fuck you, im going to consumer affairs, see you
> in court". Some people dont even let you finish the sentence.
>
> Im all for consumer affairs and fair trading because it can work as
> effectively for us competing against other businesses as it does for the
end
> user trying to get a fair deal... but when we get shit like :
>
> - Customer buys ink cartridge from us.
>
> - Customer discovers it is $4 cheaper done the road.
>
> - Customer comes in and complains. We apologise but inform the customer
that
> is our
>   price and we do not make enough on the cartridge to offer it at that
> price.
>
> - Customer calls fair trading to complain.
>
> - Fair trading calls us and DEMANDS we have to refund the customer $4.
>
> - Boss cant be assed arguing and agrees to refund customer.
>
>
>
> Agreed this is probably a rare case but yeah... it is really frustrating
> when we do our best to keep our prices low, look after our customers,
> warrant all the goods we can etc. and then get this sort of shit pulled on
> us.
>
> In all cases possible we offer a direct swap for warranty, and if we cant
> 90% of the time we offer the customer loan equipment at NO charge. We dont
> have to but we do because we are nice people.... and believe it or not
some
> people still arent happy with that. I feel like saying "why dont you go
buy
> it from *insert some dodgey store chain name* and see if they will give
you
> loan equipment?"... or even "You would be lucky to get any form of
warranty
> from most stores".
>
> We provide as much service as we can on our tiny margin. Admittedly we
dont
> have the TOP quality staff with 15 years experience but we have a mixture
of
> people from those that knwo enough to get by and be useful to those that
> have been working fulltime in the industry for 4 - 5 years.
>
> People have to understand that if you rock up at 9am on a monday morning
and
> burst in the door yelling and screaming you wont get the friendliest
> reception (especially from me) but yeah...
>
> Makes me so mad.
>
> Bedtime
>
> - Russell
>
>
>
>
>