Re: Modem problems? Please fix.

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Article #256

#256

From: Mark Wagner
Date: Thu, 23 Mar 2000 00:00

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Rahul Dhesi -- a2i support said. . . :

: Also, a hint about our customer service:  Please call 408-946-9661 to
: report serious/urgent problems only.  For other information requests
: please call 408-293-9706.

Rahul,

Thanks for the recommendation on proceeding with GTE.  I will do as you
suggest and report back to you.

I phoned your 946 trouble number yesterday after calling the 293 one you
mention above.  I did so as Michelle's voice mail message indicated she is
not always available.  My problem was I had no local numbers that could
connect, and did not have a list of long distance numbers to try (which I
found by dialing information in Redwood City when I didn't get a prompt
call back from a2i).  I assume you consider having no functioning dial-up
numbers something to call the 946 number about?  As far as I could tell at
the time, the lack of connectivitiy could have been effecting all of your
subscribers.
-- 
 
Mark Wagner
            Visit the S.F. bay area's spot for active observational
            astronomers - The Astronomy Connection http://observers.org

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From: mgw@res+REMOVE+ource-intl.com (Mark Wagner )
Subject: Re: Modem problems? Please fix.
Date: 2000/03/23
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