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Good (Customer) Deed Does Not Go Unpunished by Acrobat Capture Group�

This is my continuing saga about trying to get a defective 20,000 page parallel port Capture Personal Edition dongle (which heretofore will be referred to as a "Dingle") replaced by the Adobe Capture tech support group. For those of you who don't know about Capture � in order to use Adobe Capture, you have to �plug in� what is called a �dingle� into either your female-parallel port or USB port onto your PC, so that it can count how many pages you have scanned and after your limit, which is either 20,000 or 100,000 pages, you have to purchase a new Dingle from Adobe Corporation for either $300.00 or $1,000.00, so that you can plug in your new dingle and happily scan again another day.

After not having used my dingle for quite some time, I came upon a job and opportunity to do ocr capture (which subsequently I have lost due to not being able to do the work because I did not have my Dingle). For some reason, I was receiving error messages from within Adobe Capture � capture would not write to my dingle to index the number of pages I have scanned � sadly my dingle was defective.

So I went ahead and called Adobe Capture tech support. This was way back in March of 2006. And as of today�s posting, I have yet to receive my new (correct) dingle after about seven or 8 phone calls to Adobe Capture-Acrobat tech support and after being issued at least 3 different case numbers by tech support during the months of March, April, May, June 2006.

After one of their very helpful technicians walked me through about two hours of tests to try to get the thing working one March Saturday Morning, it was determined by the support tech and his supervisor that the dingle was defective, and that I needed a new Dingle, and that a new dingle would be sent to me within two weeks.

And here is where the �no good deed goes unpunished� part comes in. Adobe corporation actually did send me a Dingle! They sent me a 100,000 page dingle, instead of the 20,000 page dingle! Which means that they sent me an extra 700 dollars worth of merchandise that I was not entitled to, because they were supposed to replace it with a 20,000 page dingle, which is what I originally purchased. I am an honest person, and immediately called Adobe tech support and told them about it, told them if they intended for me to keep the extra merchandise, that I would be glad to do so, or if it was a mistake on their part, that I would be more than happy to send it back to them and have them send me the correct 20,000 page dingle!

First the support tech said that I could keep the dingle. Then I got a call back from Tech Support shortly after, telling me no someone made a mistake and that I needed to send it back to adobe, and that they would send me a replacement 20,000 page Dingle immediately when they got the 100,000 page Dingle. I said no problem, absolutely, and I went ahead and sent them their 100,000 page dingle back exactly as they requested using their DHL shipper and account number they provided to me. This was on May 11, and they received their Dingle on May 12 according to DHL and the Adobe receptionist signed for the Dingle on that day.

It�s been two months since they have received their big dingle back, and four months since my little dingle was deemed defective by Adobe Acrobat group. And as of this writing, I have neither received my 20,000 page small dingle, nor has anyone called me back to let me know of the status of my small Dingle, as promised by Adobe Customer Service.

You see, back last month, on June 8, the customer service representative, who profusely promised that she would call me back on June 14 to let me know as to what the status was of one of the three or more case numbers Adobe Corporation assigned to me for this dingle issue (at least three case numbers for one dingle issue � go figure), since it was three months at that time I had been screwing around