🚀 go-pugleaf

...Continued...

...around with this Dingle problem, I received no calls from her.

Actually, During one of my many phone calls, in May, I was told that my �case� had been escalated to the L2 or Level Two group. I thought � whopee! Now I will get some quick action because the higher ups will take care of this screwed up dingle issue immediately and I would soon receive my new smaller dingle and be able to do some scanning work again! Well folks, over a month went by and no one in L2 group sent me my small Dingle.

So I called in June, and the helpful (and I must say, to the credit of customer service and also tech support, that everyone I have spoken with on this issue have all been very nice � unfortunately no one at Adobe seems able to follow through with service issues - they don�t do what they promise) customer support person told me that my case had been elevated to the CORPORATE group which is Level 3. The customer service representative suggested to me that the Dingle I returned to them in May was not logged in properly when they received it, and that the dingle was lost or placed back into inventory without the proper paperwork, and suggested that this may be why there was a delay in sending me my small dingle. And then I thought, FINALLY, I am going to get some TRUE assistance from some COPRORATE EXECUTIVE who will immediately handle this case, and send me my small dingle any day now! This was a month ago, still no dingle, no phone call, nothing.

I called today, and of course I was told that I would get a call back tomorrow � because the �Corporate Person� in charge of my dingle was not on the job today (funny after four months as much as I want to believe it, from my perspective it�s hard to believe). Let�s see if I actually do get a call back tomorrow.

So the morale of My story is (at least from this customers perspective), is that it does not pay to be an honest and loyal customer of an American Corporation, nor will you be respected as a customer even if you have purchased many thousands of dollars worth of product over a many year period. When you get more than you deserve from a corporation, just keep it. Because if you behave honestly, your dingle will get screwed. At least from my perspective.