🚀 go-pugleaf

I made 4 calls to Bombay each lasting an hour. The response kept getting worse, probably because each new 'helper' was reading the thread on the ticket and realizing that there was no new ground to cover. But they kept going over the extremely simple, direct, unambiguous facts again and again without offering any options and without responding to my direct requests to run a comparison of the Windows versus Macintosh versions on an HP Scan-Pro machine. They ignored my requests for a Windows version to try myself.

I'm an unpaid volunteer 3 hr./day Tuesday & Saturday at a museum and some of them have insisted that I must be in front of the machine running tests that have been run numerous times before, so this prolongs the frustration. Were you able to kick it to the next level by requesting to speak with a supervisor? (My next move with them.)

If you have the resources to make the test with a Windows version on your scanner, that should prove Acrobat software to be at fault, although Bombay chooses to ignore this in my case. Dick in Dayton