🚀 go-pugleaf

I started the ticket online rather than by phone and after going through all of the first-line possibilities, I was asked to send the results from Apple System Profiler for them to have a look any logs generated. It was after that I was told it was being moved to the next level and asked to do some scan tests. As mentioned, this seems a bit back to the beginning.

I get the sense that there is a more step-by-step and methodical approach when coming at it via the support web site than on the phone. Although, that remains to be seen.

I don't know anyone with a Windows version of Acrobat that I could load on to my machine for testing. I wish I did.

I don't know for sure, but if this was a twain driver problem from the printer manufacturer, then would it be fair to assume that Acrobat wouldn't see the scanner driver at all and not even scan once?