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Thread View: adobe.acrobat.reader
1 messages
1 total messages Started by furiousBall Fri, 09 Apr 2010 17:30
Outlook-Acrobat Issue
#157
Author: furiousBall
Date: Fri, 09 Apr 2010 17:30
28 lines
2421 bytes
This is a tricky one, we've had a total of three different folks try
to figure this out to no avail...

There is an issue that crops up intermittently when trying to send and
PDF file through email. Adobe-File-send through email. Adobe and the
email gets locked up with the following error message: "Microsoft
Office Outlook, The operation failed due to network or other
communication problems. Check your connections and try again."

Both web generated (internal web app uses fpdf to create pdfs -
http://www.fpdf.org/) and non-web generated pdfs cause this error to
happen (so saving the PDF and then emailing does not cure this).

While doing research on this issue, we had found that Microsoft is
blaming this error on Adobe in their knowledge base articles and Adobe
is blaming this error on Microsoft in their knowledge base articles.

Based on suggestions from a previous web searches all of the following
did not fix the problem...
 - running Outlook in safe mode
 - tried to replace normal.dot
 - Open the "run" command: Start->Run:Regsvr32.exe %Windir%
\System32\Ole32.dll
 - changed some settings in Internet Explorer. Under Tools, Internet
Options, Program tab, change HTML editor to 'MS Word' and everything
else to 'MS Outlook'

TIA!
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