CS4 Trial Uninstall breaks previously installed CS3

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6 total messages Started by J._James Wed, 04 Mar 2009 21:07

#114

Author: J._James
Date: Wed, 04 Mar 2009 21:07

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Installing and uninstalling the trial of Dreamweaver CS4 broke my CS3 Design Premium install on Mac 10.5.6. The problem is a missing Adobe Utility2 file with this pathway:

Applications/Adobe Dreamweaver CS4/payloads/AdobeUtilities2-mul/AdobeUtilities2-mul.dmg

Once that's removed from the system a complete install of CS3 is crippled and 3 Shared Components cannot be reinstalled. Fixes using CS3 and CS4 Clean Script and all the various recommendations in the Knowledge Base do not fix the problem. Tech Support says there's no way to replace the file and they do not provide free support for this problem.

Just to repeat, I used the CS4 Uninstall and did not drag to the trash.

Does this mean a hard drive reformat? Any other ideas?

P.S. Hope I'm finally in the right forum.

Re: CS4 Trial Uninstall breaks previously installed CS3

#122

Author: Neil_Keller
Date: Thu, 05 Mar 2009 03:42

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J, 

      There is no more support at adobe for this




Well, that would certainly clear the playing field. But maybe someone else here has a quicker solution.

Neil

Re: CS4 Trial Uninstall breaks previously installed CS3

#123

Author: Laurie_Marion
Date: Thu, 05 Mar 2009 16:09

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1121 bytes

I installed and then uninstalled (without dragging to the trash) a trial of Photoshop CS3. Now none of my CS2 programs work. The message says "a serious error has been detected, to continue using CS2 please reinstall the application." I got the same "we no longer provide support for this product, please consider spending another $600 to upgrade to CS4" message from Adobe. Attempts to reinstall have not been successful. Now what?

Re: CS4 Trial Uninstall breaks previously installed CS3

#126

Author: Buko
Date: Thu, 05 Mar 2009 17:11

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849 bytes

CS3 needs to be uninstalled not dragged to the trash that's is your problem.

CS2 just needs to be trashed. remove what you want to save then trash. now you can reinstall. you may need to use the CS3 cleanscript to clean out CS3 mess you left behind.

Re: CS4 Trial Uninstall breaks previously installed CS3

#142

Author: J._James
Date: Fri, 06 Mar 2009 03:42

5 lines
846 bytes

The link below is to Tech Note and wormhole patch that allows CS3 to be reinstalled:

 <http://www.adobe.com/go/kb407277>

The problem is actually a legacy issue related to the CS3 installer. Thanks to Adobe engineers for posting the solution.

Re: CS4 Trial Uninstall breaks previously installed CS3

#144

Author: Neil_Keller
Date: Fri, 06 Mar 2009 13:14

5 lines
720 bytes

Thanks, J.

I'm going to put that useful link on the main page of this forum.

Neil

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