Cant get past "Preparing to Install"

Thread View: adobe.creative.suite.mac

4 messages

[T] Back to Threads [V] Tree View [G] Group Articles

4 total messages Started by Justin_Derleth Mon, 16 Mar 2009 18:53

#189

Author: Justin_Derleth
Date: Mon, 16 Mar 2009 18:53

18 lines
1499 bytes

I have a user who recently got a new iMac and has migrated her current setup from an older iMac running Tiger to the new iMac running Leopard. She is currently using CS3 but needs to install CS4. We have volume licensing so despite being an upgrade the install media should be the full thing.

When it gets to "Preparing to install" it never proceeds. The installer is not crashed since you can quit out and get a "hey are you sure you want to do this" window.

So far the steps I have taken are:
   Repair Disk Permissions
   Run all cron Maintenance Scripts
   Update Prebindings
   Clean User Caches
   Remove Corrupt Preference Files
   Copy Install Media to HD and attempt install from the HD.
   Restart several times

Activity Monitor reports the installer taking approximately 80MB and 0.4CPU so its not really thinking very hard about anything. Disk IO is also very low.

Any advice would be appreciated.

Thanks

Re: Cant get past "Preparing to Install"

#190

Author: Buko
Date: Mon, 16 Mar 2009 19:07

1 lines
633 bytes

Call Adobe install issues are free.

Re: Cant get past "Preparing to Install"

#55

Author: Don_Matsumoto
Date: Fri, 27 Mar 2009 16:41

1 lines
838 bytes

Had problems with MacHD and had to replace. Trying to reinstall CS3 Design Premium. The original application disk ejects and asks for disk #2, there is not disk 2.

Re: Cant get past "Preparing to Install"

#56

Author: Buko
Date: Fri, 27 Mar 2009 17:21

1 lines
689 bytes

Call customer service

Thread Navigation

This is a paginated view of messages in the thread with full content displayed inline.

Messages are displayed in chronological order, with the original post highlighted in green.

Use pagination controls to navigate through all messages in large threads.

Back to All Threads