Thread View: adobe.creative.suite.mac
6 messages
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Started by Jeremy_Schubert
Sun, 08 Mar 2009 16:12
CS4 install failure
Author: Jeremy_Schubert
Date: Sun, 08 Mar 2009 16:12
Date: Sun, 08 Mar 2009 16:12
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While installing Adboe CS4 on my Mac (OS X 10.5.6), I accidentally popped the CD out of my computer (Imac, 10.5.6). After swearing at myself, I reinserted the CD to try and contiume the install but the install just seemed to hang. So I rebooted and tried to run the setup again. I was asked if I wanted to reinstall so I said sure. I got the message that it was reinstalling but nothing actually happened after several hours. So I Googled and found that in applications/utilities, there is supposed to be an Adobe uninstall tool. But I can't find that. I remember from several years ago when I had a Mac I used to be able to hold down the Apple key or something while I double clicked on the installer to get to an uninstall option. I can't seem to do that now. Any suggestions please.
Re: CS4 install failure
Author: Buko
Date: Sun, 08 Mar 2009 21:44
Date: Sun, 08 Mar 2009 21:44
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you need he the CS4 cleanscript.
Re: CS4 install failure
Author: Al_Elizondo
Date: Tue, 10 Mar 2009 04:54
Date: Tue, 10 Mar 2009 04:54
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That's correct, you will need Clean Script, probably CS3 version. You are going to have to call "tech support" for help though (the call doesn't count against your two free tech calls, installation tech calls are all free). Clean Script CS3 has hidden options that you have to know about and you will need to use, so, don't try to run this on your own. When you use this program, it will ask for your admin password, but, when you type it in, it will NOT display the characters that you are typing, so be aware.
Expect to delete EVERYTHING Adobe from your computer, in all accounts. So, if you use Lightroom, save everything, so you can restore later. Also, you will probably have to create a new administrators account for the installation, so make sure you know your admin password before you call. Good luck.
Re: CS4 install failure
Author: Buko
Date: Tue, 10 Mar 2009 15:19
Date: Tue, 10 Mar 2009 15:19
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That's correct, you will need Clean Script, probably CS3 version.
Wrong. If he had the CS4 trial he needs the CS4 cleanscript
Re: CS4 install failure
Author: Al_Elizondo
Date: Thu, 12 Mar 2009 04:38
Date: Thu, 12 Mar 2009 04:38
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Nope, that's wrong, I had the very same install issues, though it started with the install disks. However, I created a new account (administrator), ran Clean Script THREE several times (levels 2,3 and 4), reinstalled the software using the trial install, and that worked. There were several other steps, that's why I suggest going through tech support.
Everything I did was verified with a tech support specialist, and he did confirm that " Clean Script THREE" needed to be used, not CS4. Just to be fair, I also thought I needed CS4 initially, Customer Support corrected me on that step in the process of getting everything working.
Re: CS4 install failure
Author: Buko
Date: Thu, 12 Mar 2009 17:13
Date: Thu, 12 Mar 2009 17:13
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well that makes no sense because you can install CS4 with CS3 installed.
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