Upgrade Install on New Machine Fail

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4 total messages Started by Chris_P_Dixon Sun, 01 Mar 2009 02:31

#327

Author: Chris_P_Dixon
Date: Sun, 01 Mar 2009 02:31

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Hello.

Last night I purchased the Mac CS4 Design Standard package from the Adobe online store (download option). I purchased on an upgrade path from CS3 Design Standard. CS3 is installed on an old machine which is being retired, and I wanted to install the CS4 upgrade on a new machine (iMac 24" 2.8 GHz Intel Core Duo w/ 2Gb 800 MHz DDR2 SDRAM). I can install the upgrade no problems, but when it comes to activating the upgrade � the part where it says you can install the new software without the old software being present, by entering the old serial number � I get an error saying �the serial number you have entered does not match the product you have selected� and I can go no further.

It is possible I have copied down the wrong serial, but unlikely (I am setting up the new machine off-site over the weekend, so I can�t double-check), but is there any other explanation for this that anyone can suggest?

I have tried several times, using the number keypad, and the number key row along the top of the keyboard, copy and paste, all to no avail.

Any help would be greatly appreciated.

Re: Upgrade Install on New Machine Fail

#328

Author: Steve_Werner
Date: Sun, 01 Mar 2009 04:52

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For installation questions like this, you'll need to call Adobe Customer Support (a free call). We're just users here, and can't help with that kind of question.

Re: Upgrade Install on New Machine Fail

#329

Author: Neil_Keller
Date: Sun, 01 Mar 2009 05:45

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979 bytes

Chris, 

      It is possible I have copied down the wrong serial, but unlikely (I am
      setting up the new machine off-site over the weekend, so I can�t double-check)




You'll need to double-check the relevant serial number. If it does match and you still have a problem, then as Steve says, only Adobe tech support can help.

Neil

Re: Upgrade Install on New Machine Fail

#331

Author: Bob Levine
Date: Sun, 01 Mar 2009 13:55

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826 bytes

I hope you bought the right upgrade...there are several paths and if you 
bought the wrong one you're not going to be able to use the old serial 
number to get this done.

Bob

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